Mobile App Facility Request System via Database Integration

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Solution Overview

Problem

In facilities such as office buildings, employees face inefficiencies and inaccuracies when requesting information or services, leading to reduced productivity and timely completion of requests due to cumbersome procedures involving physical directories, forms, and manual communication.

Innovation Solution

A computer-implemented method and system that enables users to submit requests for information or services via mobile devices, using identifiers to access databases and generate presentations or maintenance tickets, streamlining the process through mobile communication.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of time

If traditional physical directories and paper forms are used for facility requests, then the system is simple to implement, but the time required to submit and process requests increases significantly

Engineering Contradiction:

Improvetime to submit facility requestVSAvoidsystem complexity

Core Design Contradiction:

Loss of timeVSDevice complexity

Solution Approach 1:

The patent replaces mechanical physical directories and paper forms with a mobile application-based electronic system. Users submit facility requests through a smartphone app that communicates with a backend server, eliminating the need for physical form-filling and manual processing while reducing submission time significantly.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system creates a digital copy of the facility request process through mobile communication. Instead of using physical documents that require handling and routing, the system transmits request data electronically through a mobile app interface, enabling faster processing and reducing time loss.

Inventive Principle:

Principle #26Copying

2Measurement precision

If employees manually fill out forms and communicate requests through calls or emails, then the process is flexible, but the accuracy and specificity of requests decrease

Engineering Contradiction:

Improverequest specificityVSAvoidoperation convenience

Core Design Contradiction:

Measurement precisionVSEase of operation

Solution Approach 1:

The mobile application enables employees to independently submit facility requests without requiring manual intervention or training in traditional form-filling procedures. The system provides self-service functionality where users can directly report issues, select appropriate facilities, and communicate specifics through the app interface, improving both accuracy and convenience.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system incorporates feedback mechanisms that ensure request specificity. The mobile app includes guided forms and validation processes that prompt users for necessary details, ensuring accurate and complete request information is captured before submission to the facilities department.

Inventive Principle:

Principle #23Feedback

3Productivity

If employees spend time making calls, composing emails, and filling forms to report facility issues, then the communication channels are multiple, but employee productivity decreases

Engineering Contradiction:

Improveemployee productivityVSAvoidtime spent on request submission

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The patent merges multiple communication channels (calls, emails, forms) into a single integrated mobile application interface. This consolidation allows employees to submit facility requests through one unified app, eliminating the need to switch between different communication methods and reducing the time spent on request submission while maintaining high productivity.

Inventive Principle:

Principle #5Merging (Combining)

4Speed

If traditional request processing procedures are used, then the system is easy to implement, but the speed of request processing and timely completion is reduced

Engineering Contradiction:

Improverequest processing speedVSAvoidsystem complexity

Core Design Contradiction:

SpeedVSDevice complexity

Solution Approach 1:

The system replaces traditional mechanical processing procedures with an automated electronic system. The mobile application transmits requests directly to a server that can automatically route and process facility requests, significantly increasing processing speed while the system handles the complexity of data management and routing.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS20220027863A1Systems and methods for mobile application requests of physical facilities

Publication Date: 2022.01.27 YAHOO ASSETS LLC

AI summary

Systems and methods are disclosed for enabling users to request information or services relating to a physical facility. One method includes receiving, from a device associated with a user, one or more of: a request to receive information about an asset or component of the facility, and a request to receive maintenance of an asset or component of the facility, wherein the request includes an identifier associated with the user and an identifier associated with the asset or component of the facility; accessing, based on the request, a database storing one or more user identifiers and one or more identifiers associated with a plurality of assets or components of the facility; and transmitting, to the device associated with the user, either a presentation of information about the asset or component of the facility, or a representation of a ticket for initiating maintenance of the asset or component of the facility.