Mobile Game Reward System with Automated Fraud Auditing
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Solution Overview
Problem
Current methods for engaging customers in rewards clubs through mobile communication devices face challenges such as ineffective promotion and authenticity verification, with existing solutions often being perceived as spam or vulnerable to fraud.
Innovation Solution
A system that delivers interactive games on mobile devices, allowing customers to earn rewards by completing games, with automated logging and auditing to ensure integrity and prevent fraud, linking directly to the enterprise's club reward system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If promotional material is sent via mail or e-mail to customers, then customers can be informed about rewards, but the material is often perceived as spam and disposed of without being acted upon
Solution Approach 1:
The patent replaces traditional mechanical delivery methods (mail, e-mail) with mobile device-based delivery systems. Promotional materials are transmitted directly to customers' mobile phones via SMS or mobile web, eliminating the spam perception associated with traditional email and physical mail while ensuring the customer actively receives and can immediately act on the promotion.
Solution Approach 2:
The patent introduces mobile devices as an intermediary between the business and customer. Instead of direct mail or email communication, the mobile device serves as a personal intermediary that delivers promotions in a format customers actively check, thereby increasing engagement and reducing the spam effect.
2Reliability
If visual inspection of reward receipts is used to ensure authenticity, then fraud detection is attempted, but fraud can be easily missed upon visual inspection
Solution Approach 1:
The patent replaces manual visual inspection with automated electronic verification systems. Reward receipts are delivered digitally to mobile devices with unique identifiers that can be automatically verified against the business's database, eliminating human error and fraud in visual inspection while providing precise, reliable verification.
Solution Approach 2:
The patent uses digital copies of reward receipts with embedded unique identifiers instead of physical punched or stamped cards. These digital copies can be automatically authenticated through the mobile device communicating with the business system, providing precise verification without the fraud vulnerabilities of physical copies.
3Reliability
If customers are required to register their card or Rewards Club account online or in person before earning rewards, then reward authenticity is ensured, but many customers are discouraged from participating
Solution Approach 1:
The patent performs preliminary actions by automatically enrolling customers in the rewards program when they make a purchase, without requiring them to complete registration steps first. The mobile device receives confirmation and can immediately track rewards earned, maintaining system integrity through automated backend processes while eliminating barriers to participation.
Solution Approach 2:
The patent enables self-service by allowing customers to automatically earn and track rewards through their mobile devices without requiring manual registration or account setup. The system automatically enrolls them, tracks their purchases, and manages their reward balances, maintaining integrity through automated verification while maximizing participation.
4Ease of operation
If interactive games are delivered to mobile devices for earning rewards, then customer engagement is improved, but automated logging and auditing systems are required to prevent fraud
Solution Approach 1:
The patent merges the game delivery, reward tracking, and fraud prevention functions into an integrated mobile-based system. The mobile device delivers interactive games, automatically logs game completion and reward earnings, and communicates with the business system for real-time verification and auditing, thereby maintaining security while providing an engaging customer experience.
Solution Approach 2:
The patent implements real-time feedback loops where the mobile device communicates game completion data back to the business system, which automatically verifies the results against predefined criteria and updates reward balances. This automated feedback mechanism prevents fraud by immediately validating game outcomes while keeping customers engaged through instant reward delivery.
Data Source
AI summary
The method and system for coupling mobile interactive content to a club reward program is disclosed herein. A business utilizes the present inventions as part of a marketing campaign that is targeted to a customer's mobile communication device. The invention delivers an enticing interactive game to their customer's mobile communication device, rewarding the customer for successfully completing the game with prizes, recording the game player and game details, and auditing the information to ensure the integrity of the game play outcome, and automatically logging those prizes into the business' club reward system.