Mobile Incident Reporting via Cellular Coverage Area
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Solution Overview
Problem
The challenges in accurately and timely processing insurance claims following an accident include difficulties in determining the accident location, collecting and transferring incident information from mobile devices, and obtaining witness statements, which hampers incident response and claim settlement processes.
Innovation Solution
A system and method utilizing mobile devices to collect and process incident information, including location determination and statement collection, through communication protocols like cellular or Wi-Fi, enabling the dispatch of assistance services and facilitating accurate insurance claim processing.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If mobile devices are used to collect incident information, then the timeliness and accuracy of incident response services are improved, but the complexity of information transfer and processing increases
Solution Approach 1:
The system uses universal communication protocols (SMS, MMS, email, web forms) that mobile devices already support, allowing incident information to be transmitted through multiple familiar channels without requiring specialized hardware or complex custom applications. This multi-functionality approach resolves the contradiction by leveraging existing device capabilities to simplify the transfer process while maintaining timeliness.
Solution Approach 2:
The server acts as an intermediary that receives incident information from mobile devices, determines geographic location using network cell data, and coordinates assistance services. This intermediary simplifies the complexity by centralizing the processing logic and shielding users from the underlying system complexity while enabling timely response coordination.
2Speed
If network cell coverage area is used to determine accident location, then the responsiveness of incident response services is improved, but the measurement precision of location decreases
Solution Approach 1:
The system uses network cell coverage area as a preliminary location indicator to enable rapid response deployment. While this provides only approximate location precision, it allows assistance services to be dispatched quickly to the general area. The partial action of using cell coverage rather than precise GPS coordinates resolves the contradiction by prioritizing speed of response over exact location precision in the initial dispatch phase.
Data Source
AI summary
An indication of an incident associated with a vehicle may be received via a communication protocol. The indication of the incident may be received from a mobile device. The indication of the incident may be received by a computing device, such as a computing device comprising a processor and memory coupled to the processor. If the communication protocol comprises a cellular protocol, a coverage area of a network cell in communication with the mobile device may be determined. An assistance service may be dispatched to the coverage area of the network cell. If the communication protocol comprises a wireless protocol, such as a Wi-Fi protocol, a coverage area of a wireless access point in communication with the mobile device may be determined. An assistance service may be dispatched to the coverage area of the access point.