Mobile Knowledge Device for Automated Maintenance Manual Retrieval
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Solution Overview
Problem
Current devices often come with paper-based operating and maintenance manuals that can be lost or misplaced, leading to time-consuming and costly searches, especially in large-scale operations like refineries, where emergency situations exacerbate the issue.
Innovation Solution
A system utilizing an identification tag, image recognition, or error messages to retrieve device manuals and repair guides from a database, allowing for standardized maintenance procedures through a knowledge device, which can include NFC, QR codes, or image processing to identify devices and download relevant documentation for repair.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If paper-based manuals are used for device maintenance, then devices can be provided with basic operating instructions, but the manuals can be lost or misplaced leading to time-consuming searches
Solution Approach 1:
The patent replaces physical paper manuals with digital copies stored in a database. The system creates and maintains electronic versions of device manuals that can be instantly retrieved and displayed on mobile devices, eliminating the physical copy that can be lost or misplaced while providing immediate access to maintenance information.
Solution Approach 2:
The patent introduces a mobile device and database system as an intermediary between the user and the manual information. Instead of directly accessing physical manuals that can be lost, the system uses a digital intermediary layer that stores, manages, and delivers manual content on-demand, ensuring information availability without physical handling.
2Ease of operation
If paper manuals are provided with each device, then basic maintenance information is available, but locating the correct manual among multiple devices becomes increasingly difficult
Solution Approach 1:
The patent creates a universal system that can handle multiple device types through a single mobile application interface. The system is designed to work with various devices by storing device identification information and corresponding manuals in a centralized database, allowing one system to serve multiple functions across different device types without requiring separate manual management for each device.
Solution Approach 2:
The patent uses digital copying of manual information stored in a database, which can be instantly replicated and displayed on mobile devices. This eliminates the need to physically carry or locate specific manuals for different devices, as the digital copies are universally accessible through the system interface.
3Speed
If identification tags are attached to devices for manual retrieval, then quick access to device information is enabled, but tags can be expensive and may be lost or destroyed over time
Solution Approach 1:
The patent replaces physical identification tags with digital copies of device identification information stored in a database. The mobile application captures or retrieves device identification data electronically and uses it to query the database for the corresponding manual, eliminating the need for physical tags that can be lost or destroyed while maintaining quick identification capability.
Solution Approach 2:
The patent introduces a database and mobile application as an intermediary layer between the device and the manual retrieval process. Instead of relying on physical tags attached to devices, the system uses a digital intermediary that stores device identification information and facilitates manual retrieval through software-based identification methods.
4Loss of information
If comprehensive manual search is conducted across multiple devices, then the correct manual can be found, but the process becomes very costly at enterprise level
Solution Approach 1:
The patent performs preliminary organization of manual information by storing all device manuals and identification data in a database before they are needed. The system pre-structures the information with proper indexing and categorization, so that when a device needs maintenance, the correct manual can be rapidly retrieved without conducting a comprehensive search across multiple devices or locations.
Solution Approach 2:
The patent uses digital copying and storage of manual information in a centralized database, which eliminates the need for physical manual distribution across multiple locations. The system copies the necessary manual information to the mobile device on-demand, reducing the costs associated with printing, distributing, and managing physical manuals across the enterprise.
Data Source
AI summary
A processor based method comprising: identifying a device using a portable electronic apparatus; offering a plurality of options, for selection by a user of the portable electronic apparatus, about how to proceed for the purpose of attending the device; providing step-by-step guiding instructions as to how to attend the device, the guiding instructions being specific to the identified device and the option selected; if, after user follows the guiding instructions, the purpose of attending the device is achieved, ending the process; and, if, after user follows the guiding instructions, the purpose of attending the device is not achieved, providing communication options to the user, using the portable electronic apparatus.