Enterprise Mobile Message Push Notification Resending
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Solution Overview
Problem
Conventional mobile message delivery systems lack efficient reading record management and push notification resending capabilities, leading to difficulties in tracking unread messages and ensuring important messages are not missed, especially in corporate settings with numerous recipients.
Innovation Solution
A cloud-based system and method for enterprise mobile messages that create an unread list based on reading records, allowing for selective resending of push notifications to members who have not read the messages, utilizing a database, server, and push gateway to manage message delivery and reading states.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional push notification systems are used to deliver messages to multiple recipients, then message delivery is simple and quick, but there is no way to track reading status or resend to unread recipients
Solution Approach 1:
The system implements feedback mechanisms by tracking reading status of push notifications. When a recipient opens or views the notification, the system records this status and enables the sender to identify which recipients have not read the message, allowing for targeted resending.
Solution Approach 2:
The system performs preliminary actions by pre-tracking reading status before resending is needed. The reading status is monitored and recorded in advance, so when resending is required, the system already has the information about which recipients need to receive the notification again.
2Reliability
If push notifications are resent to all recipients, then important messages are more likely to be noticed, but unnecessary notifications are sent to those who have already read the message
Solution Approach 1:
The system applies local quality by differentiating treatment for different recipients based on their reading status. Instead of uniformly resending to all recipients, the system identifies and targets only those specific recipients who have not yet read the message, applying the resending action locally to the needed subset.
Solution Approach 2:
The system changes the parameter of notification delivery by using reading status as a conditional parameter. The decision to resend is based on the reading status parameter, transforming a blanket resend approach into a conditional, status-based resend strategy.
3Measurement precision
If reading status tracking is implemented for all messages, then unread message tracking is accurate, but system complexity and data management burden increase
Solution Approach 1:
The system implements self-service by automatically tracking and recording reading status without requiring manual intervention. The tracking mechanism operates autonomously, automatically updating the reading status when recipients interact with the notifications, reducing the data management burden.
4Productivity
If selective resending to unread recipients is enabled, then notification efficiency is improved, but the system requires sophisticated tracking and selection mechanisms
Solution Approach 1:
The selective resending capability is enabled through feedback mechanisms that provide real-time information about reading status. This feedback loop allows the system to make informed decisions about which notifications to resend, achieving high delivery efficiency through data-driven selection.
Data Source
AI summary
A system and method of an enterprise mobile message are provided. The system includes a database, a server, a push gateway, and a mobile communication device. A cloud is composed of the database, the server and the push gateway. The server delivers a message content in the form of a push notification through the push gateway and an external push host to the mobile communication device corresponding to a member. The server creates an unread list according to a reading record uploaded from the mobile communication device of the member. The server resends the push notification to the members selected from the unread list.