Mobile Navigation System for Business Process Execution
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Solution Overview
Problem
Navigating a series of business process steps in unfamiliar or complex locations, such as airports or hospitals, can be inefficient and error-prone, especially when time is limited.
Innovation Solution
A system comprising a mobile user device that retrieves map information and business process steps from a database, using GPS and backend enterprise systems to provide real-time navigation and guidance, allowing users to execute steps efficiently and accurately.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a person manually navigates to different locations to complete business process steps in an unfamiliar building, then the person can complete the tasks, but the process is inefficient and error-prone due to lack of familiarity with the building layout
Solution Approach 1:
The patent introduces a mobile device as an intermediary that provides turn-by-turn navigation instructions and location information. This intermediary guides the user through the unfamiliar building by providing real-time directions to the next business process location, eliminating the need for the user to memorize or understand the overall building layout while improving navigation efficiency and reducing errors.
2Loss of time
If a person rushes through business process steps to save time, then the time constraint is addressed, but errors increase and accuracy decreases
Solution Approach 1:
The patent segments the business process into discrete steps with each step associated with a specific location. The navigation system provides turn-by-turn instructions for each segment, allowing the user to move quickly through the building while ensuring that each individual step is completed accurately at the correct location. This segmentation maintains reliability by providing clear guidance for each step while reducing overall time through efficient routing.
3Measurement precision
If the navigation system provides detailed step-by-step directions for every business process step, then accuracy of task completion improves, but the complexity of the navigation system increases
Solution Approach 1:
The navigation system performs preliminary actions by pre-configuring the business process steps and their associated locations in the database. The system automatically retrieves the relevant business process information and generates the navigation route in advance, providing detailed turn-by-turn directions without requiring complex real-time processing. This preliminary preparation maintains high precision while reducing the apparent complexity for the user during execution.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
The system enables users to navigate complex locations efficiently, reducing errors and saving time by providing step-by-step instructions based on current location and time constraints, improving customer satisfaction and service quality.
Implementation Method 1
a GPS receiver to determine a current location
Data Source
AI summary
A current location of a mobile user device within a building may be determined and presented to the user via map information. Map information, including data about locations within the building, may be retrieved and business process information associated with a user's execution of a business process may be accessed. The business process may have a series of business process steps, and steps may be associated with the pre-determined locations within the building. It may then be automatically arranged for the map information to be displayed, along with information about the business process steps, via the mobile user device based on the current location of the mobile user device within the building. The system may automatically direct the user step-by-step through a process using map and/or audio information indicating what the next step is, where the next step is located, and/or time requirements associated with the next step.