Mobile Number Directory for Unique Customer Identification
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Solution Overview
Problem
Existing electronic communication systems rely on physical addresses, which are inefficient and require frequent updates due to their inability to uniquely identify customers and manage multiple communication channels effectively, especially in a digital age where mobile phone numbers provide a more reliable and unique identifier.
Innovation Solution
A method and system that utilize mobile phone numbers to create and manage a directory for individuals and businesses, allowing for the storage, management, and delivery of communications through preferred channels such as mobile, email, physical mail, fax, SMS text, and social media, ensuring unique customer identification and flexible communication delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If physical addresses are used to identify customers in electronic communication systems, then a data structure can be established for mail delivery, but the system requires frequent updates to stay current with customer movements and cannot uniquely identify customers when multiple people share an address
Solution Approach 1:
The patent changes the identification parameter from physical address to mobile phone number. This parameter change enables unique customer identification without the ambiguity of shared addresses and eliminates the need for frequent location-based updates, as mobile numbers remain stable regardless of physical location changes.
Solution Approach 2:
The mobile phone number serves multiple functions: it uniquely identifies the customer, provides a stable reference for communication, and enables routing to multiple delivery channels (email, SMS, mobile app, physical mail). This universal identifier replaces the need for complex address-based data structures with a simpler, more versatile system.
2Ease of operation
If physical addresses are used to reference customers, then mail can be delivered to a physical location, but additional identification parameters are required when multiple people are at the same address
Solution Approach 1:
The patent transitions from using physical address as the reference parameter to using mobile phone number. This change maintains simplicity in customer reference while preserving uniqueness information, as each mobile number is assigned to a single individual regardless of their physical location or multiple addresses.
3Adaptability or versatility
If a customer has multiple addresses (home, vacation home, work), then communication can be sent to different locations, but it is unclear which address to use for different communications
Solution Approach 1:
The mobile phone number acts as an intermediary that connects the customer to multiple delivery channels and locations. Instead of managing multiple addresses directly, the system uses the mobile number as a stable reference point to route communications through various channels (email, SMS, mobile app, physical mail) to appropriate locations, simplifying address management while maintaining delivery flexibility.
4Productivity
If account numbers for selected enterprises are linked to create a customer database, then enterprise communications can be managed, but the problems of physical address-based identification persist
Solution Approach 1:
The patent changes the fundamental identification parameter from physical address to mobile phone number in the customer database structure. This enables efficient communication management across multiple enterprises while ensuring accurate and unique customer identification, eliminating the problems inherent in address-based systems.
Data Source
AI summary
The present subject matter relates to techniques and equipment for creating and managing a directory of individuals and businesses/enterprises by their mobile phone number, and using the directory to effectively store, manage and direct mail communication information to the individuals and businesses using preferred delivery methods of the individuals and businesses/enterprises. An electronic communication system is configured to use a mobile phone number to reference data and to manage communications to a corresponding recipient.