Mobile Roadside Assistance Dispatch With Real-Time Vehicle Location
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Solution Overview
Problem
Existing vehicle roadside assistance systems require manual user interaction to request and provision assistance, which is inefficient and costly.
Innovation Solution
A system that uses a mobile device to automatically receive and process roadside assistance requests, determine the vehicle's location, and communicate dispatch information to the user in real-time, integrating with a dispatch center to programmatically provision a vehicle.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual user interaction is used to request and provision roadside assistance, then the system can process requests through dispatch centers, but the process becomes inefficient and costly
Solution Approach 1:
The system enables self-service by allowing the mobile device to automatically receive and process roadside assistance requests without requiring manual intervention from dispatch centers. The mobile device autonomously determines vehicle location, retrieves additional information, and communicates dispatch requests, eliminating the need for operators to manually process each request.
Solution Approach 2:
The patent replaces the mechanical manual processing system with an automated electronic system. Instead of human operators manually handling requests, the system uses automated software components that receive requests, determine locations, retrieve information, and communicate dispatch details electronically, substituting manual mechanical operations with automated digital processing.
2Productivity
If automatic vehicle provisioning is implemented, then cost-effectiveness improves, but system complexity increases
Solution Approach 1:
The system segments the automated provisioning process into distinct functional components: request reception module, location determination module, information retrieval module, and dispatch communication module. Each component handles a specific task independently, making the overall complex system manageable through modular functional decomposition.
Solution Approach 2:
The mobile device serves as an intermediary between the user and the dispatch center. It receives requests from users, processes them locally by determining location and retrieving information, then communicates with the dispatch center to provision vehicles automatically. This intermediary role simplifies the overall system architecture by distributing functionality.
3Ease of operation
If real-time location determination is performed, then user experience is enhanced, but processing time increases
Solution Approach 1:
The system performs location determination as a preliminary action immediately when the request is received. By proactively determining the vehicle's location at the start of the process rather than waiting for subsequent steps, the system minimizes overall processing time while providing real-time location information to enhance user experience.
Data Source
AI summary
A computer readable storage medium includes executable instructions to receive from a mobile device a request regarding a stranded vehicle. The request is processed to determine the location of the stranded vehicle. Additional information regarding the stranded vehicle may be retrieved. The location of the stranded vehicle and the additional information may be communicated as a dispatch request. The location of the stranded vehicle relative to a dispatched vehicle is delivered to the mobile device.