Mobile Scan Job Compatibility Checks for Image Forming Apparatuses
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing mobile terminals face usability issues when sending jobs to image forming apparatuses due to differences in platform compatibility, leading to user confusion and decreased friendliness when setting values are not reflected as intended.
Innovation Solution
A mobile app allows users to set favorite settings for image forming apparatuses, enabling consistent job execution across different platforms by displaying notification screens and allowing users to confirm job execution despite setting value discrepancies.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the mobile terminal sends a scan job with setting values to an image forming apparatus, then the job execution function is improved, but platform compatibility issues cause setting values to not be reflected, worsening user friendliness
Solution Approach 1:
The system performs preliminary verification of setting value compatibility before job execution by checking the device model information against supported setting items. This allows the system to proactively identify and handle incompatibility issues before they affect job execution, resolving the contradiction by ensuring reliable setting value reflection while maintaining ease of operation through automated compatibility checking.
Solution Approach 2:
The system implements feedback by notifying the user when setting values are not reflected due to platform incompatibility. This feedback mechanism allows users to understand why certain settings are not applied, maintaining transparency and trust. The notification system provides constructive feedback that helps users adjust their expectations or settings, thereby preserving user friendliness while being honest about reliability limitations.
2Loss of information
If the mobile terminal displays notification screens for setting value compatibility, then user awareness is improved, but the complexity of the job sending process increases
Solution Approach 1:
The notification system applies local quality by providing targeted notifications only when there is actual incompatibility between setting values and device capabilities. Instead of universally notifying users in all cases, the system selectively displays notifications based on the specific compatibility assessment, thereby reducing unnecessary information overload and process complexity while maintaining user awareness where it is most needed.
3Reliability
If the mobile terminal checks device model information before sending jobs, then setting value compatibility is improved, but the time required for job preparation increases
Solution Approach 1:
The system performs device model information checking as a preliminary action before job submission, allowing compatibility verification to occur in the background before the user finalizes job submission. This preliminary checking ensures reliable setting value compatibility assessment while minimizing the perceived time delay by performing checks proactively rather than reactively during job execution.
Data Source
AI summary
A method of controlling an information processing apparatus includes: performing a first control operation of performing control not to display a predetermined notification screen if a setting value set for a particular setting item is specified to be a first value but information on a device model of a communication apparatus is specified to be information corresponding to a second device model different from a first device model; and performing a second control operation of performing control to send a scan job not including information on the particular setting item to a communication apparatus selected as a sending destination based on a fact that a first operation is performed on the predetermined notification screen, and performing control not to send the scan job to the selected communication apparatus based on a fact that a second operation different from the first operation is performed on the predetermined notification screen.