Mobile Service Self-Serve Provisioning Automation
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Solution Overview
Problem
Users of mobile communication devices face inconvenience when changing plans or subscribing to new services, as they must navigate multiple steps and interactions with customer care representatives for provisioning, which is cumbersome and inefficient for both users and service providers.
Innovation Solution
A self-serve provisioning system and method that allows users to manage and subscribe to services directly on their mobile devices, using a device service provisioning module to interact with the carrier's network infrastructure and provisioning management system, enabling users to select and activate services independently without intermediaries.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users contact customer care representatives to subscribe to services or change plans, then service provisioning can be validated and effected, but the process becomes cumbersome and time-consuming for users
Solution Approach 1:
The patent implements a self-serve provisioning system where users can independently subscribe to services and change plans through their mobile devices. The system automatically validates user eligibility and provisions services without requiring customer care representative intervention, thereby eliminating waiting time while maintaining reliable service provisioning through automated validation mechanisms.
Solution Approach 2:
The patent introduces an automated provisioning system as an intermediary between users and the service network. This system acts as a digital mediator that receives user requests, validates eligibility criteria, coordinates with network infrastructure, and provisions services automatically, replacing the human customer care intermediary and significantly reducing provisioning time.
2Reliability
If users contact customer care representatives for service provisioning, then services can be subscribed to, but the process involves multiple stopping points and intermediaries
Solution Approach 1:
The system enables users to independently complete the entire provisioning process through automated interfaces on their mobile devices. Users can browse services, select options, validate eligibility, and complete provisioning without navigating through multiple human intermediaries or complex manual procedures, thereby simplifying the process while maintaining reliable validation through automated checks.
Solution Approach 2:
The patent merges multiple discrete provisioning steps (service selection, eligibility validation, authorization, and network configuration) into a single integrated automated workflow. This consolidation eliminates the need for users to interact with multiple separate systems or representatives, reducing process complexity while ensuring reliable service provisioning through coordinated automated validation at each stage.
3Reliability
If traditional provisioning processes are used with customer care representatives, then services can be provisioned, but operational efficiency is reduced
Solution Approach 1:
The automated self-serve provisioning system eliminates the need for customer care representatives to manually process service subscriptions and plan changes. Users independently complete provisioning through automated interfaces, freeing representatives to handle only complex exceptions. This dramatically increases operational efficiency while maintaining reliable service provisioning through automated validation and network coordination.
Solution Approach 2:
The patent replaces the manual mechanical process of customer care representative intervention with an automated electronic provisioning system. The system uses software-based validation, automated authorization workflows, and electronic network configuration to provision services, eliminating manual processing steps and significantly improving operational efficiency while ensuring reliable service delivery through systematic automated validation.
Data Source
AI summary
There is disclosed a system and method for provisioning a mobile communication device on a network. In an embodiment, the method comprises: identifying one or more devices on the network to which a notification of an offer of service should be sent; pushing the notification of an offer of service to the identified devices over the network; if the offer of service is accepted at the device, then initiating a provisioning request from the device to one or more of a carrier, service provider or management authority; and upon authorization of the provisioning request by the management authority, provisioning the service from the service provider.