Mobile Service Window for Gaming Establishments
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Solution Overview
Problem
Gaming establishments face challenges in providing mobile access to services and enhancing player experience without requiring expensive in-cabinet hardware or tethering players to electronic gaming machines (EGMs).
Innovation Solution
A system that enables a mobile device running a specific application to communicate with gaming establishment components, allowing players to access services through a mobile device service window, independent of EGMs, by wirelessly receiving and sending data related to requested actions and events, thus providing a mobile interface for services like ordering, reservations, and notifications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If in-cabinet hardware is used to provide service window functionality, then service access is available, but hardware cost increases
Solution Approach 1:
The patent creates a software-based copy of the service window functionality that runs on mobile devices. Instead of requiring physical in-cabinet hardware, the system replicates service window capabilities through a mobile application that communicates with gaming machines and establishment servers, providing the same service access without the associated hardware costs
Solution Approach 2:
The mobile device application serves multiple functions: it acts as a service window interface, a communication bridge between players and establishment services, and a notification system. This multi-functional approach eliminates the need for dedicated hardware while providing comprehensive service access
2Reliability
If players are tethered to electronic gaming machines, then service access is ensured, but player mobility is reduced
Solution Approach 1:
The patent transitions the service interface from a fixed two-dimensional cabinet display to a mobile device that players can carry throughout the establishment. This dimensional shift from stationary to mobile access point enables players to maintain service connectivity while moving freely across the gaming floor
Solution Approach 2:
The mobile application serves as an intermediary between players and establishment services. It maintains the communication channel that would otherwise require physical tethering to gaming machines, allowing players to access services through their personal devices while moving independently throughout the facility
Data Source
AI summary
The present disclosure relates generally to a system that utilizes an application running on a mobile device to collect game-based data regarding a player's experience at a gaming establishment.