Mobile Healthcare Scheduling via SMS Link Authentication
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Solution Overview
Problem
Scheduling appointments on a smartphone or mobile device is cumbersome due to the need for users to log in with username/password or enter identifying information, which can be difficult and inconvenient.
Innovation Solution
The system uses SMS, email, or postal notifications with a personalized link or QR code that creates a one-to-one relationship with the patient, allowing them to access scheduling information without separate login, and optionally validates identity through simple questions, enabling direct appointment scheduling or updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users log in with username/password or enter identifying information on a smartphone, then security and authentication are ensured, but the scheduling process becomes cumbersome and difficult
Solution Approach 1:
The system performs preliminary authentication by sending a verification code via SMS to the user's mobile device before allowing access to the scheduling system. This preliminary action ensures security while simplifying the login process, as users only need to enter the verification code rather than complex passwords
Solution Approach 2:
The patent introduces an intermediary verification mechanism where a SMS message with a unique link or code acts as a mediator between the user and the scheduling system. This intermediary element provides secure authentication while maintaining ease of use, as the SMS link directly connects the user to their scheduling account without requiring manual password entry
2Reliability
If the system requires login credentials for scheduling, then account security is maintained, but user experience and accessibility are reduced
Solution Approach 1:
The system enables self-service scheduling by automatically sending a personalized SMS link to the user's mobile device. When the user clicks this link, the system automatically retrieves their account information and presents the scheduling interface, eliminating the need for manual login and enhancing mobile accessibility while maintaining security
Solution Approach 2:
The patent changes the authentication parameter from traditional username/password to a mobile-based verification code or SMS link. This parameter change adapts the authentication mechanism to mobile devices, improving accessibility while maintaining security through the use of device-specific verification methods
Data Source
AI summary
A system and method for scheduling or completing multiple types of healthcare interactions from a mobile computing device. The system identifies a customer or a target; communicates and notifies the target via some communication means (SMS, e-mail, mailed Post Card) to schedule an appointment. There is an association between the delivered message and the specific target (such as a weblink and a key), which allows the target to access the scheduling system without a separate login process. This system also allows the target to verify and update data about the target and to schedule an appointment.