Mobile Station Identifier Association via Over-the-Air Capture
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Solution Overview
Problem
Existing mobile communication systems face challenges in accurately and automatically associating new mobile station identifiers with user accounts, often resulting in errors due to complex ESN numbers and requiring customer service interaction.
Innovation Solution
A method and system for automatically capturing and validating the mobile station identifier, such as an ESN, within the mobile communication network, allowing for its association with the user's account without human intervention, using network elements like IVR and CCES platforms to initiate and complete the association process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the user manually inputs the ESN number through customer service or web interface, then the mobile station can be associated with the account, but errors occur due to the complexity of the ESN number
Solution Approach 1:
The system enables self-service by allowing the mobile station to automatically transmit its identifier to the network, eliminating the need for manual user input. The mobile station autonomously provides the ESN number through over-the-air communication, resolving the contradiction between ease of operation and accuracy.
Solution Approach 2:
The patent replaces the mechanical/manual input system with an automated electronic transmission system. Instead of users physically typing or speaking the ESN number, the system uses automated over-the-air communication protocols to transmit the identifier, eliminating human error entirely.
2Productivity
If customer service representatives manually capture and input the ESN number, then association can be completed, but errors occur during the activation process
Solution Approach 1:
The system eliminates the need for customer service representative intervention by enabling the mobile station to self-transmit its identifier. This automation maintains productivity while dramatically improving reliability by removing human error from the capture and input process.
Solution Approach 2:
The patent introduces an automated system intermediary that acts as a mediator between the mobile station and the account management system. This intermediary automatically captures, validates, and processes the ESN number through electronic communication, replacing the human intermediary and eliminating errors.
3Ease of operation
If the system requires user interaction with customer service or web interfaces, then account association can be established, but the process becomes complex and frustrating
Solution Approach 1:
The mobile station autonomously completes the association process by automatically transmitting its identifier to the network system. This eliminates the need for users to interact with customer service or web interfaces, simplifying the process to a single automated action that reduces both complexity and time.
Data Source
AI summary
Systems, methods, and an article of manufacturing for automatically associating an identifier of a particular mobile station with a mobile communications network account are shown and described. In some circumstances, an identifier is automatically captured from a mobile station, e.g., via over-the-air signaling to the network. Upon verification of other account details, the captured identifier is assigned to the account, e.g., with a particular directory number of the account, and the change is propagated to other systems of the mobile communications network.