Mobile Terminal Bulk Messaging Trigger for Communication Interruption
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Solution Overview
Problem
Users of mobile devices often struggle to quickly and efficiently inform multiple communication partners across different channels about their availability or intention to end a communication session, especially in situations where time is limited, such as when a train arrives or a battery runs low.
Innovation Solution
A method and device that allow users to trigger preset messages automatically across recognized communication paths on a mobile terminal, using a physical button or icon to select a predefined message indicating their status, which is then sent to all relevant communication partners via various communication services, including SMS, email, social media, and voice services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If users manually inform each communication partner individually, then message personalization is possible, but time consumption increases significantly
Solution Approach 1:
The system pre-configures multiple communication partners and message templates in advance. When the trigger event occurs, the user simply selects a preset message template and activates the bulk sending function, which automatically distributes the message to all pre-configured recipients across multiple communication channels, eliminating the need for individual manual communication.
Solution Approach 2:
The communication device integrates multiple communication functions (SMS, email, instant messaging, social media notifications) into a single bulk messaging system. The user can select one message template that is universally distributed across all configured communication channels and recipients, rather than manually managing separate communications for each channel.
2Productivity
If users send messages to multiple communication partners simultaneously, then communication efficiency improves, but the complexity of managing different communication channels increases
Solution Approach 1:
The system merges multiple communication applications and channels into a single integrated bulk messaging function. The user configures once which communication partners should receive messages via which channels, and the system combines all these communications into one automated process triggered by a single event, reducing the perceived complexity while maintaining multi-channel capability.
Solution Approach 2:
The communication device automatically manages the complexity of multi-channel communication by self-configuring message routing based on pre-stored recipient preferences and channel associations. When bulk messaging is activated, the system autonomously distributes messages through the appropriate channels without requiring the user to manually manage each communication path.
3Loss of time
If users interrupt ongoing communications abruptly, then time is saved, but communication quality and politeness deteriorate
Solution Approach 1:
The system prepares and stores polite interruption message templates in advance that convey the necessary information about the interruption reason (e.g., train arrival, appointment). When the trigger event occurs, the user activates the bulk sending function which automatically distributes these pre-prepared courteous messages to all communication partners, maintaining communication quality despite the abrupt interruption.
Data Source
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AI summary
The method involves providing a physical key or an icon on a display in order to release a preset message by contacting by a user. Communication paths and communication receivers are determined after triggering the physical key or the icon. Defined preceding period is communicated in the communication receivers. A predefined message is automatically sent to the receivers over the communication paths, where the defined preceding period is active over the communication paths according to the message sent by the user.