Mobile Terminal Error Code Parsing for Network Access Failure Diagnosis
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Solution Overview
Problem
Mobile terminals fail to provide explicit reasons for network access failures, leading to poor user experience and misunderstandings about terminal performance, as they only display generic error messages like 'no service' or 'no signal' without specific details, causing inconvenience and negative impressions.
Innovation Solution
A method where a mobile terminal receives an error code message from the network side after failure, parses it to identify the cause, and displays the specific reason for the failure, allowing users to understand and address the issue effectively.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the mobile terminal displays generic error messages like 'no service' or 'no signal' without specific details, then the device complexity is reduced and ease of operation is maintained, but the loss of information increases and user experience deteriorates
Solution Approach 1:
The patent extracts the error code information from the network side response and separates it from the generic error display. The terminal now retrieves and displays specific error codes (e.g., cause value, error description) separately from the general 'no service' message, allowing users to understand the specific failure reason without increasing terminal complexity
Solution Approach 2:
The patent implements a feedback mechanism where the terminal receives error code information from the network side and feeds it back to the user through the display interface. This feedback loop provides users with specific error details (cause values, error descriptions) that help them understand and resolve the issue, transforming the one-way generic error display into an informative two-way communication
2Ease of operation
If the mobile terminal provides detailed error code information and response prompts, then the user experience is improved and interaction is enhanced, but the device complexity increases due to additional processing requirements
Solution Approach 1:
The patent enables the terminal to automatically retrieve, parse, and display error code information without requiring additional user input or complex processing. The terminal serves itself by automatically obtaining the error codes from the network side response and presenting them in a user-friendly format, including cause values and error descriptions, thereby improving ease of operation without proportionally increasing complexity
Solution Approach 2:
The patent performs preliminary action by having the terminal prepare and store error code information in advance before the user needs to understand the error. The terminal proactively retrieves the error codes when the failure occurs and makes them immediately available for display, rather than requiring the user to manually query or interpret generic messages later
Data Source
AI summary
A method for obtaining error code information is provided The method includes: a mobile terminal receives a first message, wherein the first message is sent to the mobile terminal from a network side after the mobile terminal fails to access a network, and the first message includes error code information used for identifying the reason why the mobile terminal failed to access the network; the mobile terminal obtains and displays the cause of the network access failure, thereby being able to quickly and accurately obtain the reason why the mobile terminal failed to access the network, and provide a response prompt to a user, and thereby being able to intelligently and quickly assist the user to interact well with the mobile terminal, and the user experiences are improved.