Mobile Terminal Self-Service Fault Detection in Heterogeneous Networks
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Solution Overview
Problem
Current methods for identifying and resolving faults in heterogeneous IT environments require human intervention and are inefficient, as they often necessitate manual reporting and troubleshooting, especially in cases of network disruptions affecting both mobile and fixed communication channels.
Innovation Solution
A mobile terminal application that enables automated fault detection and rectification by establishing dual TCP/IP connections to both mobile and local networks, allowing for redundant testing and configuration of network components, such as routers and firewalls, without human assistance, using a central server for data analysis and configuration updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual fault reporting and troubleshooting by call center employees is used, then faults can be identified and resolved, but support effort and time consumption increase
Solution Approach 1:
The system enables self-service through automated fault detection and analysis. The mobile terminal application automatically detects faults in the IT environment, analyzes them using multiple connection methods (WiFi, Bluetooth, USB), and generates diagnostic reports without requiring call center employee intervention for initial fault identification and basic resolution.
Solution Approach 2:
The system performs preliminary fault detection and analysis before human intervention is needed. The application proactively tests network connections, identifies faults, and prepares diagnostic information in advance, so that when support is needed, the groundwork is already done, reducing the time required for actual resolution.
2Measurement precision
If multiple testing methods are implemented for comprehensive fault detection, then measurement precision improves, but device complexity increases
Solution Approach 1:
The mobile terminal application serves multiple functions within a single unified system. It can detect faults through various connection methods (WiFi, Bluetooth, USB), perform different types of network tests, generate diagnostic reports, and provide user guidance all through one application interface, avoiding the need for multiple separate tools.
Solution Approach 2:
The system combines multiple testing methods and connection protocols into a single integrated fault detection system. Instead of using separate tools for WiFi testing, Bluetooth testing, and USB connection testing, all these functions are merged into one application that can automatically select and use appropriate methods based on the situation.
Data Source
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AI summary
The method involves establishing connection between local and global networks over a router (110) and/or a modem. A mobile terminal i.e. smartphone (210), is connected to the global network. Connectivity of the local network with the global network is checked based on application downloadable on the terminal by customers while checking the connection of sides of the global network to the router and/or modem and the connection of the local network to the router and/or modem for displaying the result of checking on the mobile terminal by the application. An independent claim is also included for a mobile terminal such as smartphone for executing a method for providing and/or checking telecommunication terminal.