Mobile Communication Service Program for Toll-Free Number Routing
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Solution Overview
Problem
Traditional methods for contacting a specific professional person through toll-free numbers are inefficient due to multi-layer transfers, inconvenience in free-payment telephone usage, and the need to record numbers, which can be outdated, leading to increased time consumption and costs for both users and companies.
Innovation Solution
A communication establishing method using a cloud server-based communication service program on mobile devices that automatically dials a toll-free number, eliminating the need to remember specific numbers and allowing direct free-payment calls, while integrating GPS for convenient contact and reducing rental and personnel management costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the user dials the front receptionist and then transfers to extension number according to voice instruction, then the user can contact the company in free-payment, but multiple-layer transferring causes more time-consumption
Solution Approach 1:
The patent extracts the toll-free number dialing capability directly into the user's mobile device through a communication service program. This eliminates the need for multiple transfer layers by enabling users to directly dial toll-free numbers that route automatically to specific personnel, thereby reducing time consumption while preserving free-payment contact capability
Solution Approach 2:
The patent introduces a communication service program as an intermediary between the user and the company's communication system. This program stores and manages toll-free numbers and automatically routes calls to specific personnel, eliminating manual transfer operations and reducing time consumption while maintaining free-payment contact
2Speed
If the professional person leaves the contact approach (cell phone number), then the user can contact with the professional person directly, but the user cannot contact with the specific person by free-payment telephone
Solution Approach 1:
The patent makes the communication service program universal by enabling it to provide both direct contact capability (storing professional persons' contact information) and free-payment contact capability (providing toll-free numbers). This multi-functionality allows users to choose the appropriate contact method while ensuring free-payment options are always available
Solution Approach 2:
The patent performs preliminary action by pre-storing multiple contact approaches (including toll-free numbers and direct contact information) in the communication service program. This allows users to quickly select and initiate calls without needing to search or record numbers at the moment of contact, thereby achieving both speed and free-payment capability
3Ease of operation
If the user contacts via network telephone, then the user can contact with the professional person in free-payment, but the user must have the account of the professional person and only can contact with the professional person who is on line
Solution Approach 1:
The patent implements self-service by enabling users to directly dial toll-free numbers through the communication service program without requiring professional persons to be online or to have special accounts. The system automatically routes calls through the toll-free number to the appropriate personnel, making the contact process independent of the professional person's online status or account configuration
Data Source
AI summary
The present disclosure illustrates a communication establishing method. The method includes following steps. A communication service program is executed on the mobile device to transmit an identification code to a cloud server. A toll-free number is determined and a communication number corresponding to the identification code is inquired from a lookup table. A control command is transmitted from the cloud server to the mobile device. The mobile device is controlled by the control command to dial a call request containing the toll-free number to a dial-up device. The dial-up device transmits a search request to the cloud server and the cloud server then return the communication number respected to the toll-free number to the dial-up device. Finally, the dial-up device automatic transfers the call request to the communication terminal, so as to establish a communication connection between the mobile device and a communication terminal.