Mobile UI Interleaving Heterogeneous Item Streams by Common Field

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Solution Overview

Problem

Mobile devices with limited screen size present challenges in efficiently displaying and navigating enterprise-related actions and requests, as existing graphical user interfaces (GUIs) often require users to switch between multiple panes to view different types of information, making it difficult to access and manage enterprise tasks and requests effectively.

Innovation Solution

The implementation of web-based interfaces that allow enterprise managers to configure GUIs to display multiple item streams from different database tables on a single screen, using heterogeneous item streams keyed off common data types, enabling sorting and display of graphical elements representing information from various sources in an easily accessible and navigable list, which can be sorted by creation or update dates.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Quantity of substance

If multiple types of enterprise information are displayed on a mobile device screen, then information completeness is improved, but screen space limitation makes display efficiency deteriorate

Engineering Contradiction:
Improveinformation completenessVSAvoidscreen space
Core Design Contradiction:
Quantity of substanceVSArea of stationary object

Solution Approach 1:

The patent segments enterprise information into distinct item streams (incidents, requests, tasks) that can be independently selected and displayed. Each item stream represents a category of information that can be toggled on or off, allowing users to customize the display based on their needs while managing screen space effectively.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces a temporal dimension by sorting items chronologically within each item stream. This allows multiple types of information to be displayed in a single linear sequence rather than requiring separate screens or panes, effectively utilizing the screen's vertical space while maintaining information completeness.

Inventive Principle:
Principle #17Another dimension (Dimensionality change)

2Loss of time

If multiple item streams from different database tables are displayed on one screen, then navigation efficiency is improved, but interface complexity increases

Engineering Contradiction:
Improvenavigation efficiencyVSAvoidinterface complexity
Core Design Contradiction:
Loss of timeVSDevice complexity

Solution Approach 1:

The patent creates a universal display framework that can accommodate multiple item streams from different database tables (incidents, requests, tasks) using the same interface structure. This multi-functional approach allows the system to display various types of enterprise information through a single unified interface, reducing the need for multiple specialized screens and thereby improving navigation efficiency without proportionally increasing interface complexity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Ease of operation

If heterogeneous items from different database tables are sorted and displayed together, then information accessibility is improved, but data integration difficulty increases

Engineering Contradiction:
Improveinformation accessibilityVSAvoiddata integration difficulty
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The patent introduces an intermediary layer (the item stream selection and sorting mechanism) that mediates between the heterogeneous data sources (different database tables) and the user interface. This intermediary allows items from different database tables to be sorted by a common field (such as creation date) and displayed together in a unified list, making information accessible without requiring complex direct integration of the underlying data structures.

Inventive Principle:
Principle #24Intermediary (Mediator)

Data Source

PatentUS11256391B2Mobile user interface for displaying heterogeneous items interleaved by common data type
Publication Date: 2022.02.22 SERVICENOW INC
  • US11256391B2 patent drawing
  • US11256391B2 patent drawing
  • US11256391B2 patent drawing

AI summary

An embodiment may involve: transmitting a first graphical user interface (GUI) that allows selection of a plurality of item streams for a mobile user interface; receiving a selection of a first item stream; transmitting a second GUI, where the first item stream is populated from a first database table and the second GUI allows selection of a first field from the first database table; receiving a selection of a second item stream; transmitting the second GUI, where the second item stream is populated from a second database table and the second GUI allows selection of a second field from the second database table, where the first and second fields are of a common type; and transmitting, to a mobile device, the mobile user interface with items from the first and second item streams sorted according to values in the first and second fields.