Mobile Unified Communication Client for PBX Voice Data Integration
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Solution Overview
Problem
Users of mobile communications devices, particularly smart phones, often face limitations in concurrently utilizing data and voice services due to cost and technical constraints, especially when trying to access enterprise PBX systems.
Innovation Solution
A system comprising a docking station and a mobile Unified Communication (UC) client resident on the smart phone, which establishes a network connection between the mobile device and a local area network, enabling seamless transfer of services from a PBX system to the mobile device, allowing for concurrent voice and data usage while maintaining single number reachability and enterprise features.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users attempt to concurrently utilize data and voice services on mobile devices through traditional PBX extensions, then voice service access is enabled, but data service availability is limited and costs increase
Solution Approach 1:
The mobile UC client application enables the mobile device to perform multiple functions simultaneously - it acts as both a voice communication client and a data service client. The application provides a unified interface that handles both voice calls through the PBX system and data services through the wireless network, eliminating the need for separate setups and enabling concurrent utilization of both service types without increasing system complexity
Solution Approach 2:
The mobile UC client application serves as an intermediary between the mobile device and the enterprise network infrastructure. It mediates between the wireless network connection and the PBX system, translating and coordinating communications to enable both voice and data services to operate concurrently through a single unified interface, thereby simplifying the overall system configuration
2Reliability
If users access enterprise PBX services via traditional mobile extensions, then voice service is provided, but single number reachability and simultaneous ringing features are limited
Solution Approach 1:
The mobile UC client merges multiple PBX features - single number reachability, simultaneous ringing, call forwarding, and voicemail - into a single unified application interface. This consolidation allows users to access all these features through one integrated system rather than requiring separate configurations or multiple applications, thereby improving both reliability and ease of operation simultaneously
3Adaptability or versatility
If separate setups are used for voice and data services, then service functionality is achieved, but cost and configuration complexity increase
Solution Approach 1:
The mobile UC client is designed as a universal application that handles both voice and data services through a single integrated interface. It simultaneously manages PBX voice communications and wireless data connections, providing complete service functionality without requiring separate applications or configurations, thereby eliminating the complexity and cost associated with multiple separate setups
Data Source
AI summary
A system is disclosed including a docking mechanism and mobile device having a resident client application are used to establish a network connection between the mobile device and a local area network such as an enterprise Private Branch Exchange (PBX). Once docked, the client application, a mobile unified communication integrated dialer (MUCID), is able to be used to select between carrying a communications call over a land line (through the PBX system) or a mobile telephone line (through a cellular communication network). User mobility is provided by allowing a docked mobile device to be undocked after transfer of an active call being carried over the PBX onto the mobile device. Communications protocols are provided between the MUCID and the docking station.