Mobile Authentication System with Voice and Image Login Options
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Solution Overview
Problem
Existing customer service systems lack convenient authentication options for mobile devices, particularly due to the inconvenience of using traditional username and password methods on devices with unfriendly keyboards, leading to a need for alternative authentication methods.
Innovation Solution
Providing multiple authentication options such as voice login, image login, and traditional password login, which can be used individually or in combination based on user configuration, allowing mobile devices to capture voice streams or images for authentication and matching them against previously registered data stored in a database.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional username and password authentication is used, then security is maintained, but ease of operation deteriorates on mobile devices due to unfriendly keyboards
Solution Approach 1:
The patent replaces the mechanical keyboard input system with voice recognition and image capture systems. Voice login captures audio signals from the user and compares them against registered voice patterns, while image login uses the device camera to capture and verify user images. This substitution eliminates the need for physical keyboard interaction on mobile devices while maintaining authentication functionality.
Solution Approach 2:
The patent changes the authentication parameters from text-based input (username/password) to biometric and visual parameters (voice patterns, image features). By transforming the authentication mechanism from requiring precise text entry to recognizing unique physiological characteristics, the system improves ease of operation on mobile devices without compromising security.
2Ease of operation
If multiple authentication options are provided, then ease of operation improves, but device complexity increases
Solution Approach 1:
The patent implements a dynamic authentication system where the available login options are not fixed but can be configured and adjusted. Users can select their preferred authentication methods (voice, image, or traditional password), and the system adapts to user preferences and device capabilities. This dynamic approach allows the system to provide multiple options when needed while simplifying to a single option when sufficient, thereby managing complexity flexibly.
Solution Approach 2:
The authentication system is designed to perform multiple functions through a unified framework. The same system architecture supports traditional password authentication, voice recognition, and image capture verification. By creating a multi-functional authentication module that can handle different authentication types through common processing logic, the patent reduces overall system complexity compared to implementing separate independent systems for each authentication method.
3Ease of operation
If voice and image authentication are implemented, then ease of operation on mobile devices improves, but measurement precision requirements increase
Solution Approach 1:
The patent implements a registration phase where users' voice patterns and images are captured and stored as reference templates before actual authentication occurs. During login, the system compares the newly captured voice or image against these pre-established templates. This preliminary action of creating reference data beforehand allows for more accurate matching during authentication, as the system has established baseline patterns to compare against, thereby managing precision requirements effectively.
Data Source
AI summary
According to one embodiment, a login page is displayed on a mobile device for logging onto a support center. In response to selecting a first login option, the user is requested to speak a predetermined phrase to a microphone of the mobile device and a first voice stream is captured using a voice recorder of the mobile device. The first voice stream is transmitted to the support center for authentication based on the voice. In response to selecting a second login option, a password is obtained and is transmitted to the support center to for authentication based on the password. Upon having been successfully authenticated by the support center based on at least one of the first and second login options, a communication session is established with a support agent of the support center for support services of a product associated with the user.