Mobile Voice Self Service System with Local VoiceXML Browser
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Solution Overview
Problem
Companies relying on hosted environments for IVR applications face increased costs and limitations due to the need for outsourced vendors for advanced features, and there is a growing trend towards decreased reliance on standard telephony technologies as mobile devices become more sophisticated.
Innovation Solution
Implementing a Mobile Voice Self Service (MVSS) system that deploys a VoiceXML browser and associated components directly on mobile devices, allowing for local processing of VoiceXML applications, which includes MRCP Speech Recognition and TTS services, and facilitates image map interactions, enabling companies to host IVR applications on their existing web infrastructure and reduce reliance on outsourced vendors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If companies use hosted environments for IVR applications, then they can access advanced features through outsourced vendors, but hosting costs increase and reliance on external vendors grows
Solution Approach 1:
The patent implements a VoiceXML browser directly on the mobile device, enabling the device to independently process VoiceXML applications and execute IVR functionality locally. This self-service approach eliminates the need for hosted environments while maintaining access to advanced features through the device's own processing capabilities.
Solution Approach 2:
The patent extracts the VoiceXML browser and application processing capabilities from the hosted vendor environment and places them directly on the mobile device. This extraction removes the dependency on external hosting services while preserving the functionality of advanced IVR features.
2Device complexity
If VoiceXML browser is hosted on vendor systems, then application delivery is simplified, but device complexity and vendor dependency increase
Solution Approach 1:
The mobile device with the integrated VoiceXML browser becomes self-sufficient in processing applications. The device independently interprets and executes VoiceXML markup without requiring external vendor systems to host or manage the application delivery, thereby reducing vendor dependency while maintaining simplicity.
3Ease of manufacture
If mobile devices process VoiceXML applications locally, then hosting costs are reduced and vendor reliance decreases, but device processing requirements increase
Solution Approach 1:
The VoiceXML browser on the mobile device is designed to handle multiple functions including application interpretation, speech recognition coordination, text-to-speech generation, and user interaction management. This multi-functionality allows a single device component to perform the roles previously distributed across multiple hosted services, reducing hosting costs without overcomplicating the device architecture.
Data Source
AI summary
A Mobile Voice Self Service (MVSS) mobile system that includes an MVSS mobile device, on which a VoiceXML browser is implemented directly. The VoiceXML browser may request a VoiceXML application from a VoiceXML application server and process it. A client system may include the VoiceXML application server that the VoiceXML application is requested from. Upon request, the VoiceXML application may deliver the requested VoiceXML application to the VoiceXML application browser. A vendor media resource system may provide advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS), to the VoiceXML application that is being processed by the VoiceXML application browser. A call data manager may also be implemented on the MVSS mobile device and may provide call data that, in conjunction with data from the VoiceXML application server, may authorize access to advanced Media Resource Control Protocol (MRCP) services.