Modular Emergency Flow Scripts for Compliant Responder Connection
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Solution Overview
Problem
Existing emergency communication systems lack the capability for sophisticated communications beyond audio calls and struggle to connect users directly to emergency responders due to regulatory requirements, limiting the effectiveness of emergency response management.
Innovation Solution
A modular emergency flow management system that allows for customizable emergency flow scripts using graphical user interfaces, enabling integration with various devices to establish communication sessions with emergency responders, including voice commands and sensor-triggered alerts, and facilitates connection to emergency dispatch centers through a centralized server system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If emergency communication systems use traditional audio call methods, then regulatory requirements are met, but communication functionality remains limited and narrow
Solution Approach 1:
The system segments emergency communication into modular flow blocks that can be independently configured and combined. Each block represents a discrete communication step (e.g., voice call, text message, data transmission) that can be selected and arranged to create customized emergency response flows, thereby enhancing functionality without overwhelming system complexity
Solution Approach 2:
The emergency communication system transitions from static audio-only protocols to dynamic, configurable communication flows that can adapt based on emergency type, device capabilities, and responder needs. The system dynamically selects appropriate communication methods (voice, text, data) and sequences them according to predefined or custom flow scripts
2Reliability
If emergency service providers lack capacity for sophisticated communications, then system simplicity is maintained, but emergency response effectiveness is limited
Solution Approach 1:
The system introduces an intermediary communication platform that sits between traditional emergency service providers and modern communication devices. This intermediary layer handles sophisticated communication protocols and flow management, allowing providers to maintain operational simplicity while gaining access to enhanced communication capabilities through the platform's automated flow execution
Solution Approach 2:
Communication flows are pre-configured and validated before emergencies occur. Flow scripts define sequences of communication actions (voice calls, text messages, data transmissions) that are prepared in advance and can be automatically executed during emergencies, ensuring reliable response effectiveness without requiring providers to manage complex communications in real-time
3Loss of time
If devices connect directly to emergency responders, then response time is reduced, but regulatory compliance becomes difficult
Solution Approach 1:
The communication platform serves multiple functions simultaneously: it enables direct device-to-responder connectivity for rapid response while also maintaining compliance with traditional emergency communication regulations. The system can execute different flow types (emergency flows, non-emergency flows) depending on the situation, making it universally applicable to both rapid-response scenarios and regulated emergency protocols
Data Source
AI summary
Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).