Modular Service Zone Preparation for Predictive Repair Scheduling

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Solution Overview

Problem

The manual arrangement of tools, machines, and parts at service centers for maintenance and repairs is time-consuming and inefficient, requiring significant employee effort and leading to prolonged service times and frequent rearrangements of service zones for different types of physical assets.

Innovation Solution

An AI-enabled system using digital twin models and classification algorithms predictsively automates the configuration of modular service zones, optimizing the arrangement of tools, machines, and parts based on the maintenance profiles of physical assets, minimizing waiting times and maximizing the reuse of service zones.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If manual arrangement of tools, machines, and parts is used at service centers, then employees can flexibly adapt to different service needs, but the process becomes time-consuming and inefficient with prolonged service times

Engineering Contradiction:
ImproveFlexibility in adapting to different service needsVSAvoidService time
Core Design Contradiction:
Ease of operationVSLoss of time

Solution Approach 1:

The system performs preliminary actions by automatically arranging tools, machines, and parts in advance based on predicted service requirements. The proactive preparation system analyzes service requests and pre-configures service zones before assets arrive, eliminating the time-consuming manual arrangement process while maintaining flexibility through dynamic reconfiguration capabilities.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent replaces the manual mechanical arrangement system with an automated intelligent system. AI algorithms and robotic systems substitute human employees in the physical arrangement of equipment, achieving faster and more precise configuration while reducing service preparation time significantly.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Adaptability or versatility

If service zones are frequently rearranged for different types of physical assets, then service versatility is maintained, but employee effort increases and efficiency decreases

Engineering Contradiction:
ImproveService zone adaptability to different asset typesVSAvoidService delivery efficiency
Core Design Contradiction:
Adaptability or versatilityVSProductivity

Solution Approach 1:

The service zones are designed with dynamic characteristics, allowing automatic reconfiguration through robotic systems rather than manual intervention. The zones can adapt their layout and equipment arrangement dynamically based on real-time service requirements, maintaining versatility while improving efficiency through automated, rapid repositioning capabilities.

Inventive Principle:
Principle #15Dynamics

Solution Approach 2:

The system changes key parameters such as equipment position, service zone configuration, and resource allocation automatically based on asset type and service requirements. This parametric control enables versatile adaptation to different service scenarios while maintaining high productivity through systematic, algorithm-driven optimization.

Inventive Principle:
Principle #35Parameter changes

3Manufacturing precision

If manual preparation of service zones is performed, then equipment can be arranged according to specific needs, but significant employee effort is required

Engineering Contradiction:
ImproveEquipment arrangement precisionVSAvoidEmployee involvement complexity
Core Design Contradiction:
Manufacturing precisionVSDevice complexity

Solution Approach 1:

The service center system performs self-service through automated intelligent algorithms that analyze service requests, determine optimal equipment arrangements, and execute the configuration automatically. The system serves itself by making decisions and performing actions without human intervention, achieving precise equipment arrangement while eliminating employee effort complexity.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

An intermediary intelligent system acts as a mediator between service requests and physical equipment arrangement. This intermediary layer processes information, makes decisions, and coordinates robotic systems to achieve precise equipment positioning without direct human involvement in the physical arrangement process.

Inventive Principle:
Principle #24Intermediary (Mediator)

4Speed

If service zones are pre-configured for specific asset types, then service speed increases, but the ability to handle diverse asset types decreases

Engineering Contradiction:
ImproveService preparation speedVSAvoidAbility to service different asset types
Core Design Contradiction:
SpeedVSAdaptability or versatility

Solution Approach 1:

The service zones are designed with universal characteristics, where a single zone can be rapidly reconfigured to handle multiple asset types through automated robotic systems. The multi-functionality is achieved by having a core set of equipment that can be dynamically arranged and supplemented based on specific service needs, maintaining both speed and versatility.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS12380410B2Proactive preparation of repair service site
Publication Date: 2025.08.05 INTERNATIONAL BUSINESS MACHINE CORPORATION
  • US12380410B2 patent drawing
  • US12380410B2 patent drawing
  • US12380410B2 patent drawing

AI summary

Systems, methods and/or computer program products predictively automating configurations of modular service zones servicing physical assets, maximizing reuse of service zone(s) and optimizing time for servicing a plurality of physical assets. Digital twin models of physical assets are classified, and arranged into workflows for the service zones, sequencing services performed on physical assets arriving at service centers and preparing service zones based on types of services requested, the estimated time of arrival and similarities between classifications of different digital twins of physical assets. Based on sequences of the workflow, arrival times of physical assets and overlap between parts, tools, machines, etc., within various service zones, service center coordinates robotic systems to arrange service zones in a manner that minimizes waiting time between services, maximizes the number of physical assets repaired within a period of time and reduces rearrangement of service zones between the services provided to different physical assets.