Monitoring Apparatus Segmentation for Notification Job Detection
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Solution Overview
Problem
Monitoring operators face challenges in promptly detecting notification jobs and ensuring timely notifications when failures occur in IT services, leading to confusion and potential missed or redundant notifications, especially when auto-recovery functions are involved.
Innovation Solution
A monitoring apparatus and method that acquires failure information, determines whether to notify a predetermined user, and displays separate failure notification and notification job information, allowing operators to intuitively identify notification tasks and confirm completion status.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If the monitoring operator detects notification jobs based on failure information, then the operator can identify failures, but the operator cannot promptly detect notification jobs due to multiple recognition steps
Solution Approach 1:
The patent segments the monitoring information into two distinct types: failure notification information and notification job information. This segmentation allows the operator to quickly identify notification jobs without performing multiple recognition steps, as each type of information is presented separately and distinctly on the display interface.
Solution Approach 2:
The patent introduces an intermediary processing step where the monitoring apparatus automatically determines whether a notification job should be issued based on the failure information. This intermediary function filters and processes the information before presenting it to the operator, reducing the cognitive load and recognition time required.
2Reliability
If the monitoring operator continuously monitors failure information, then the operator can track all failures, but the operator becomes confused about notification completion status
Solution Approach 1:
The patent segments the display information into distinct visual representations for failure notification information and notification job information. This segmentation includes using different display regions, icons, or visual indicators to clearly distinguish between active failures and notification tasks, preventing operator confusion about completion status.
Solution Approach 2:
The patent employs color changes or visual indicators to represent different notification states. For example, different colors may indicate whether a notification has been issued, is pending, or has been acknowledged, providing immediate visual feedback to the operator about the current status without requiring detailed analysis of the raw failure information.
3Loss of information
If the monitoring apparatus displays all failure information, then complete failure data is available, but notification job information becomes difficult to identify
Solution Approach 1:
The patent segments the displayed information into distinct sections or regions, with failure notification information and notification job information presented in separate, clearly demarcated areas. This segmentation maintains the completeness of failure data while making notification jobs easily identifiable through their distinct visual presentation.
Solution Approach 2:
The patent adds a new dimension to the information display by introducing visual indicators, icons, or spatial organization that differentiates notification job information from general failure information. This dimensional addition allows operators to quickly identify notification tasks without losing any failure data, as the differentiation occurs in the visual presentation layer rather than the data content.
Data Source
AI summary
There is provided a monitoring apparatus (1) including: an acquisition unit (10) that acquires failure information indicating that a failure has occurred in any of a plurality of monitoring targets; a notification job determination unit (20) that determines whether or not a predetermined user has to be notified of the failure which is specified by the failure information; and a display unit (40) that displays failure notification information indicating occurrence of the failure when the acquisition unit (10) acquires the failure information, and displays notification job information indicating that there is a job to notify the failure to a predetermined user when the notification job determination unit (20) determines that notification has to be issued.