MRCP Access Control for Mobile IVR
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Solution Overview
Problem
Companies relying on hosted environments for IVR applications face increased costs and reduced control, especially as mobile devices become more capable, limiting their ability to host advanced IVR features and manage media resource transactions securely.
Innovation Solution
Implementing a Media Resource Control Protocol (MRCP) access control mechanism on mobile devices, which generates a secure Personal Identification Number (PIN) for authorization and billing, allowing companies to move IVR applications to their existing web infrastructure and process media resources locally, reducing reliance on outsourced vendors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If companies use hosted environments for IVR applications, then they can access IVR services without building own infrastructure, but they face increased costs and reduced control over media resource transactions
Solution Approach 1:
The patent implements self-service by enabling mobile devices to generate their own MRCP access PINs and manage media resource transactions independently. The device creates authentication credentials locally without requiring continuous hosted environment intervention, allowing companies to host IVR applications on their own infrastructure while maintaining secure control over media resource transactions.
2Reliability
If companies move IVR applications to their own web infrastructure, then they reduce hosting costs and increase control, but they must implement secure authentication mechanisms for media resource access
Solution Approach 1:
The patent extracts the authentication mechanism complexity from the IVR application logic by introducing a dedicated MRCP access control layer. The mobile device generates MRCP access PINs that are separate from the IVR application credentials, allowing secure media resource access without complicating the main application flow. This extraction enables companies to host IVR applications on their own infrastructure while maintaining secure authentication.
Solution Approach 2:
The patent introduces MRCP access PINs as an intermediary authentication mechanism between the mobile device and media resource servers. These PINs act as a secure bridge that simplifies the authentication process while maintaining security, allowing companies to implement controlled media resource access without complex authentication systems.
3Productivity
If mobile devices process media resources locally, then they reduce reliance on outsourced vendors and lower costs, but they must generate and manage secure PINs for media resource authorization
Solution Approach 1:
The patent implements self-service by enabling mobile devices to autonomously generate and manage their own MRCP access PINs. The device creates authentication credentials locally using its own processing capabilities, reducing reliance on outsourced vendors for PIN generation while maintaining secure local processing of media resources.
Data Source
AI summary
A system and method for Media Resource Control Protocol (MRCP) access control for a mobile device. An entity requesting to utilize MRCP resources establishes a relationship with a MRCP resource provider. The MRCP resource provider maintains account information for the entity, and the entity receives a unique account number for identification purposes. The entity requests from the MRCP resource provider generation of at least one MRCP access PIN associated with the account information, and provides a data string associated with the MRCP access PIN to the MRCP resource provider.