Multi-Agent Inquiry Flow for Missing User Information
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Solution Overview
Problem
Existing technologies lack the ability to accurately acquire user information for improving the accuracy of response messages in conversation-based services, such as chat services, leading to suboptimal service provision.
Innovation Solution
An information processing apparatus and method that determines unacquired information, identifies a target agent likely to have this information, makes inquiries, and utilizes the acquired information to enhance service provision, incorporating generative AI and personal agents within a communication network.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If conventional chat services use basic user input processing, then the system complexity remains low, but the accuracy of response messages deteriorates due to insufficient user information
Solution Approach 1:
The system segments information acquisition into multiple components: unacquired information determination unit identifies missing user information, target agent identification unit selects appropriate agents, and inquiry unit queries specific agents. This segmentation enables precise information gathering without overwhelming system complexity.
Solution Approach 2:
The patent introduces personal agents as intermediaries between the chat service and user information. These agents mediate information requests by determining what information is unacquired, identifying appropriate targets, and executing inquiries, thereby improving response accuracy while managing complexity through specialized intermediary components.
2Reliability
If the system acquires comprehensive user information, then the relevance of responses improves, but the information processing time increases
Solution Approach 1:
The unacquired information determination unit performs preliminary analysis to identify exactly what information is missing before initiating inquiries. This preliminary action prevents unnecessary information gathering and focuses processing time on acquiring only the specific user information needed for relevant responses.
Solution Approach 2:
The system applies partial action by acquiring only the necessary unacquired information rather than comprehensive user data. The target agent identification unit selectively queries specific agents for particular information gaps, avoiding excessive information processing while maintaining response relevance.
3Adaptability or versatility
If the system uses multiple agents to provide services, then the versatility of service provision improves, but the difficulty of managing information flow increases
Solution Approach 1:
The system implements feedback through the inquiry unit, which receives responses from targeted agents and feeds this information back to the providing unit. This feedback mechanism enables efficient information flow management across multiple agents, allowing the system to coordinate versatile service provision without complex manual management.
Solution Approach 2:
Personal agents operate autonomously to manage their own information and respond to inquiries without centralized coordination. Each agent independently processes information requests and provides relevant data, enabling versatile multi-agent service provision while simplifying information flow management through decentralized self-service operations.
Data Source
AI summary
An information processing apparatus includes an unacquired information determination unit, a target agent identification unit, an inquiry unit, and a providing unit. The unacquired information determination unit determines whether unacquired information is present among pieces of information that are used to provide a service to a user. The target agent identification unit identifies, when the unacquired information determination unit determines that the unacquired information is present, an agent that is estimated to have the unacquired information as a target agent. The inquiry unit makes an inquiry to the target agent that is identified by the target agent identification unit about the unacquired information. The providing unit provides the service to the user by using information that is obtained in response to the inquiry that is made by the inquiry unit.