Multi-channel Conference Bridging with Dynamic Channel Switching
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Solution Overview
Problem
Existing conference call systems lack the ability to seamlessly switch between different communication channels during a conference, limiting flexibility and participant compatibility.
Innovation Solution
A method and apparatus that allow conference participants to initiate and manage conferences across multiple communication mediums, including SMS, chat, voice, and video, by receiving notifications, identifying available mediums, selecting an initial medium, and transmitting conference messages, with the capability to dynamically switch between channels based on participant preferences and trigger events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a single communication channel is used for conference calls, then the system complexity is low, but the adaptability to different participant preferences and device capabilities is poor
Solution Approach 1:
The conference server is designed to support multiple communication channels (messenger applications, voice calls, video calls, SMS) simultaneously, allowing a single system to serve diverse participant preferences and device capabilities without requiring separate specialized systems for each channel
2Adaptability or versatility
If multiple communication channels are supported, then the adaptability improves, but the difficulty of managing and switching between channels increases
Solution Approach 1:
The system automatically detects participant device capabilities and communication preferences, then autonomously selects and switches between appropriate communication channels without requiring manual intervention from participants, making the multi-channel system as easy to use as a single-channel system
Solution Approach 2:
The conference server dynamically adapts communication channels during the conference based on real-time participant availability, device capabilities, and conversation needs, allowing seamless transitions between different communication mediums while maintaining conference continuity
3Adaptability or versatility
If communication channels are fixed at the start, then the system complexity is low, but the ability to respond to changing conference needs is limited
Solution Approach 1:
The conference server implements dynamic channel selection that continuously monitors conference participants' needs and automatically adjusts communication channels during the conference, enabling the system to respond to changing conference requirements while maintaining low operational complexity for users
Data Source
AI summary
Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include receiving a conference initiation notification from one of a plurality of conference participant devices at a conference server, identifying a plurality of different communication mediums corresponding to the plurality of conference participant devices, selecting an initial communication medium to establish a conference with the plurality of conference participant devices, and transmitting a conference contact message to the plurality of conference participant devices to initiate a conference.