Multi-Channel Content Distribution via Peer Comparison

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Solution Overview

Problem

Current content distribution systems are limited by their focus on single channels and lack of comprehensive data analysis, leading to inefficient adjustments based on incomplete data, which can result in significant resource overhead and suboptimal performance across multiple channels and tenants.

Innovation Solution

A scalable multi-channel content distribution system that utilizes peer comparison and Bayesian causal inference models to segment users, adjust features, and monitor user behavior across multiple channels, enabling data-driven optimization by comparing incremental and causal metrics between test and control groups and peer tenants.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If single-channel content distribution is used, then system simplicity is maintained, but content distribution efficiency and optimization capability deteriorate

Engineering Contradiction:
Improvecontent distribution efficiencyVSAvoidsystem complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The patent segments the content distribution system into multiple independent channels (email, social media, web advertising, etc.) that can be managed and optimized separately. Each channel is treated as an independent unit with its own metrics and optimization strategies, allowing the system to handle multi-channel distribution without becoming unmanageably complex.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent creates a universal content distribution framework that handles multiple channels through a common architecture. The system uses unified concepts like 'content objects,' 'channels,' 'metrics,' and 'optimization schemes' that apply across all channels, enabling multi-functionality without proportionally increasing complexity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Measurement precision

If comprehensive multi-channel data analysis is implemented, then optimization accuracy is improved, but resource overhead increases

Engineering Contradiction:
Improveoptimization accuracyVSAvoidresource overhead
Core Design Contradiction:
Measurement precisionVSUse of energy by moving object

Solution Approach 1:

The patent extracts and focuses on specific key metrics for each channel (e.g., open rates for email, click rates for web advertising) rather than analyzing all possible data points. This selective extraction of essential measurements maintains optimization accuracy while reducing the computational resource overhead of comprehensive data analysis.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The patent implements partial data analysis by focusing on the most impactful metrics and channels for each specific optimization goal. Rather than analyzing all available data across all channels equally, the system applies analysis selectively where it provides the greatest optimization benefit, reducing overall resource consumption.

Inventive Principle:
Principle #16Partial or excessive action

3Productivity

If incomplete data is used for adjustments, then processing speed is maintained, but performance optimization deteriorates

Engineering Contradiction:
Improveperformance optimizationVSAvoiddata processing time
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The patent establishes predefined optimization schemes and metric thresholds for each channel before data collection begins. By having optimization rules and decision criteria prepared in advance, the system can quickly process incoming data and make adjustments without requiring extensive real-time analysis, thus maintaining fast processing speed while achieving effective optimization.

Inventive Principle:
Principle #10Preliminary action

4Adaptability or versatility

If multi-tenant support is added, then system versatility is improved, but data analysis complexity increases

Engineering Contradiction:
Improvemulti-tenant capabilityVSAvoiddata analysis complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent applies local quality by allowing each tenant to have customized optimization parameters, metrics, and thresholds specific to their needs while using the same underlying system architecture. Each tenant's data analysis is tailored to their specific context (industry, goals, channels used) rather than applying a one-size-fits-all approach, which manages complexity through localization rather than centralization.

Inventive Principle:
Principle #3Local quality

Data Source

PatentUS11223676B1Scalable multi-channel content distribution and optimization using peer comparison
Publication Date: 2022.01.11 SALESFORCE INC
  • US11223676B1 patent drawing
  • US11223676B1 patent drawing
  • US11223676B1 patent drawing

AI summary

A method of data processing includes identifying a segment of entity identifiers that are associated with a target tenant and correspond to a set of clients that are to receive at least one content object via a first channel of a plurality of supported channels. The method includes modifying a feature associated with communication of content for a test subset of the segment relative to a control subset of the segment, determining a first metric corresponding to the control subset and the test subset in association with the communication of the content via the first channel and a second metric associated with the target tenant over a second channel of the plurality of channels. The method includes comparing the second metric to a metric associated with a peer group of tenants, and adjusting subsequent communications for the target based at least in part on the comparing and the first metric.