Multi-Device Communication System for Uninterrupted Clinical Sessions
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Solution Overview
Problem
Existing video conference systems limit communication by requiring participants to use a single device for both audio/video interactions and sharing additional content, which can disrupt the live video stream and hinder efficient information exchange, especially in healthcare settings where detailed annotations and patient images are necessary.
Innovation Solution
A multi-channel communication system that allows clinicians to use two devices: one for audio/video communication with the patient and another for annotating templates or patient images, which are then sent to the patient's device without disrupting the audio/video connection, enabling concurrent bi-directional communication and data exchange.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If a single device is used for both audio/video communication and content sharing, then device complexity is reduced, but communication reliability and information exchange efficiency deteriorate due to disruptions in the live video stream
Solution Approach 1:
The system segments the communication functions by allowing the clinician to use a first device dedicated to audio/video communication and a second device dedicated to sharing content such as templates and images. This segmentation prevents interference between functions and maintains communication reliability while enabling comprehensive content sharing capabilities.
2Ease of operation
If a single device is used for audio/video communication and content sharing, then ease of operation is improved, but information exchange efficiency deteriorates due to disruptions in the live video stream
Solution Approach 1:
The system enables the clinician to operate a second device for sharing content while the first device maintains the audio/video stream. This segmentation allows simultaneous content sharing and communication without disruptions, significantly improving information exchange efficiency while keeping the user interface simple and intuitive.
3Reliability
If multiple devices are used for concurrent communication and data exchange, then communication reliability and information exchange efficiency are improved, but device complexity increases
Solution Approach 1:
The system introduces a communication service as an intermediary that manages the connections between multiple devices. The service handles device pairing, connection establishment, and data routing automatically, which improves communication reliability through redundant pathways while abstracting away the complexity from the users.
4Productivity
If multiple devices are used for concurrent communication and data exchange, then information exchange efficiency is improved, but ease of operation deteriorates due to increased complexity
Solution Approach 1:
The communication service acts as an intermediary that automatically manages the complexity of multi-device operations. It handles device pairing, connection establishment, and data routing transparently, allowing clinicians to efficiently share content across multiple devices without being burdened by technical complexity.
Data Source
AI summary
Described are systems and methods directed to a multi-channel communication system that enables real-time or near real-time communication between two or more individuals, such as a patient and a clinician in which at least one of the individuals uses one device for audio/video communication and another device for exchange of data, such as annotated images. For example, a patient may utilize a patient device to communicate with a clinician via a first clinician device. In addition to the first clinician device, the clinician may also use a second clinician device to annotate and share visual data, such as templates or patient images, with the patient, without disrupting the audio/video communication between the patient device and the first clinician device.