Communication Session Transcription Across Multiple Networked Devices
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Solution Overview
Problem
Current transcription systems for hearing-impaired individuals in communication sessions are limited to point-to-point interactions, failing to effectively support multiple devices participating in a communication session, which hinders the hearing-impaired user's understanding and participation.
Innovation Solution
A system with dual network interfaces and a transcription system that transcribes audio from a communication session and distributes transcript data to multiple devices, enabling multiplexed communication sessions and facilitating participation by hearing-impaired users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a relay system is used for text captioned telephone, then hearing-impaired users can utilize normal telephone network, but the system is limited to point-to-point interactions only
Solution Approach 1:
The system segments the communication functionality by separating the relay server into multiple distributed relay devices, each capable of handling independent communication sessions. This allows multiple simultaneous point-to-point interactions while maintaining the simplicity of individual relay operations.
Solution Approach 2:
The relay system is enhanced to provide universal support for both traditional point-to-point telephone calls and modern multiparty communication sessions. The system can adapt to different network types (VoIP, cellular, landline) and session configurations, making it versatile across various communication scenarios.
2Productivity
If traditional relay system is used, then text captioning is provided, but real-time transcription across multiple devices is not supported
Solution Approach 1:
A central server acts as an intermediary between relay devices and transcription services. This server receives audio from multiple relay devices, coordinates real-time transcription processing, and distributes transcript data to all participating devices, ensuring no information loss and efficient distribution.
Solution Approach 2:
The system establishes transcription capabilities and device connections in advance before communication sessions begin. Relay devices register with the server and receive configuration information, enabling immediate real-time transcription distribution when sessions start, without delays or information loss.
3Adaptability or versatility
If point-to-point transcription is implemented, then hearing-impaired user gets transcription, but multiple devices cannot participate in the same session
Solution Approach 1:
The system divides multiparty communication sessions into multiple independent point-to-point sub-sessions, each handled by a dedicated relay device. This segmentation allows multiple devices to participate simultaneously while maintaining the simplicity of point-to-point transcription logic in each relay device.
Solution Approach 2:
The system transitions from a single-dimension point-to-point model to a multi-dimensional networked model where relay devices can join different sessions independently. This dimensional expansion allows the same relay device to participate in multiple communication sessions simultaneously across different network types.
Data Source
AI summary
A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.