Multi-Handler Chat Structure for Concurrent Help Desk Follow-Up
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing help desk systems allow users to only feedback on and follow up one question at a time, limiting simultaneous processing of multiple questions.
Innovation Solution
Implementing a method and apparatus that enables the creation of multiple human chats within a target chat, allowing users to interact with multiple human handlers simultaneously to address multiple questions concurrently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a user interacts with a chat robot in a help desk, then the user can obtain answers to questions, but the user can only feedback on and follow up one question at a time
Solution Approach 1:
The patent segments the help desk interaction by creating multiple independent human chat instances within a single target chat. Each human chat is dedicated to processing one specific question, allowing users to simultaneously follow up on multiple questions without mixing them in a single conversation thread. This segmentation resolves the contradiction by enabling multi-question processing while maintaining organized, separate chat structures for each question.
2Productivity
If multiple questions are processed in separate chats, then users can feedback on multiple questions simultaneously, but the system complexity increases
Solution Approach 1:
The patent implements a nested structure where multiple human chats are created within the context of a single target chat. The target chat serves as a parent container that orchestrates multiple child human chats, each handling a specific question. This nesting approach allows simultaneous processing of multiple questions while providing a unified management interface through the target chat, thereby reducing the perceived complexity for users.
Solution Approach 2:
The target chat acts as an intermediary between the user and multiple human chats. It provides a centralized control mechanism that manages the creation, coordination, and monitoring of multiple human chat instances. This intermediary layer simplifies chat management by abstracting the complexity of handling multiple separate chats, allowing users to interact with a single interface while benefiting from parallel question processing.
3Ease of operation
If one human chat processes one question, then question handling is focused and efficient, but users cannot create further human chats for additional questions
Solution Approach 1:
The target chat is designed as a universal container that can create and manage multiple human chats for different questions. While each human chat maintains focused, one-question processing, the target chat provides multi-functional capability to handle multiple questions simultaneously. This multi-functionality resolves the contradiction by allowing the system to maintain operational focus at the human chat level while achieving versatility at the target chat level.
Data Source
AI summary
The present disclosure provides an information processing method and apparatus, an electronic device, and a storage medium. An information processing method includes: providing a first control in a target chat, wherein members of the target chat comprise a chat robot and a current user; creating a first human chat in response to a first operation on the first control, where members of the first human chat comprise the current user and a first human handler; and creating at least one further human chat through the target chat.