Multi-Pane Video Communications with Photo-Based Signature Verification
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Solution Overview
Problem
Users of mobile applications often face frustration due to a lack of interpersonal communication with business representatives, as current solutions such as tutorial slides, videos, and telephone support are inadequate in guiding users through application navigation, especially when multiple devices or writing materials are required, and simultaneous video chats and app navigation are not feasible.
Innovation Solution
Establishing a video connection between a mobile device and a support terminal that allows the support terminal to push display elements directly to the mobile device, enabling bi-directional communication and remote control of the mobile device's display, thus allowing users to maintain video chat and interact with display elements concurrently without needing to navigate the application themselves.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If telephone support is used to guide users through application navigation, then interpersonal communication is provided, but the user must use multiple devices or write down instructions, increasing device complexity and loss of time
Solution Approach 1:
The patent combines telephone support with application display on the same mobile device, allowing users to receive verbal instructions while viewing the application interface simultaneously on one device rather than requiring separate devices for calling and navigating
Solution Approach 2:
The mobile device acts as an intermediary that integrates both the communication function (telephone support) and the application navigation function, eliminating the need for multiple devices by mediating both functions through a single integrated platform
2Reliability
If video chat application is used simultaneously with mobile application navigation, then real-time visual assistance is provided, but processing power is overloaded and experience is degraded
Solution Approach 1:
The patent merges the video chat functionality with the mobile application into a single integrated experience, where the support representative can view and interact with the application interface directly through the same device, eliminating the need to run two separate applications simultaneously and reducing processing overhead
3Device complexity
If user navigates application independently without assistance, then device complexity is reduced, but user frustration increases due to lack of interpersonal communication
Solution Approach 1:
The mobile device serves as an intermediary platform that enables users to maintain connection with support representatives during application navigation, providing real-time verbal guidance and reducing frustration while keeping the user experience simple and confined to a single device
Data Source
AI summary
Systems and methods are disclosed for establishing a video connection between a mobile device and a support terminal while enabling the support terminal to concurrently push display elements to the mobile device through a separate connection. In particular, in one or more embodiments, the disclosed systems and methods establish a first connection between the support terminal and the mobile device and conduct a video chat between the devices transmitted through the first connection. The disclosed systems and methods enable the support terminal to push a display element to the mobile device through a second connection. In response to receiving the display element, the disclosed systems and methods divide the display screen of the mobile device into at least a first pane and a second pane, providing the video chat for display on the first pane and the display element for display on the second pane.