Multi-Persona Mobile Client for Concurrent Remote Support

The patent segments the remote support functionality by introducing multiple virtual agents (first virtual agent, second virtual agent) that operate independently within the same device. Each virtual agent maintains its own security association with a respective entity, allowing the device to work with multiple entities simultaneously without requiring reconfiguration. The segmentation is further applied by separating the support sessions into distinct virtual instances that can coexist on the same physical device.

The mobile device is enhanced with multi-functionality to serve multiple entities through a single client application. The device can simultaneously establish and maintain separate VMM sessions with different entities (carrier, OEM, enterprise) without requiring separate physical devices or repeated enrollment processes. This universal capability allows one device to fulfill multiple support roles while maintaining unique security associations with each entity.

The system performs preliminary actions by pre-configuring multiple virtual agents and their associated security associations before actual support sessions are needed. The device is proactively prepared to handle multiple entities simultaneously, with all necessary enrollments and security configurations already in place. This eliminates the need for time-consuming reconfiguration during support calls and prevents loss of existing configurations.

The patent ensures continuity of useful action by maintaining multiple active VMM sessions simultaneously rather than requiring sequential reconfiguration. The first virtual agent continues to provide support to the first entity while the second virtual agent concurrently provides support to the second entity. This continuous multi-threaded operation eliminates downtime and repeat calls, as the device can handle multiple support scenarios without interruption or configuration loss.

The patent segments security management by creating distinct virtual agents (first virtual agent, second virtual agent) that each handle security associations with specific entities independently. This segmentation isolates security contexts, so that maintaining security associations with multiple entities does not increase overall complexity - each virtual agent manages its own security separately. The segmentation also applies to data isolation, where each virtual agent operates in its own secure container.

The virtual agents act as intermediaries between the mobile device and multiple entities (carrier, OEM, enterprise). Each virtual agent mediates the security association between the device and its corresponding entity, simplifying the overall security management architecture. Rather than the device directly managing complex multi-entity security relationships, the virtual agents serve as intermediary layers that handle entity-specific security protocols and associations independently.