Multi-Protocol Gateway for Intelligent Message Delivery
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Solution Overview
Problem
Current communication systems are protocol-centric, requiring users to choose a format and activate a corresponding application before composing a message, leading to a fragmented and restrictive communication experience, as they do not consider the recipient's preferences or optimal delivery time.
Innovation Solution
A multi-format, multi-protocol communication system that allows users to select recipients and compose messages in any format, with the system determining the optimal delivery protocol and time based on context factors, such as recipient preferences and protocols, using an Optimal Decision Engine to ensure seamless and intuitive communication across various formats and protocols.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users choose a communication format and activate a corresponding application before composing a message, then the communication can be delivered through a specific protocol, but the communication process becomes fragmented and restrictive
Solution Approach 1:
The patent introduces a gateway server as an intermediary between the user's composition device and multiple communication protocols. The gateway receives messages in any format, determines the optimal delivery protocol using context factors (recipient preferences, device availability, network conditions), and automatically routes the message through the appropriate protocol without requiring the user to manually select applications or formats.
2Productivity
If the system determines optimal delivery time using context factors, then message delivery is optimized for recipient availability, but the system complexity increases
Solution Approach 1:
The gateway server autonomously determines optimal delivery times by evaluating context factors such as recipient preferences, device availability, and network conditions. The system automatically queues messages and selects delivery protocols without requiring user intervention or complex manual configuration, allowing the system to self-optimize delivery timing based on real-time and historical data.
3Adaptability or versatility
If multiple communication protocols are supported simultaneously, then communication versatility is improved, but the ease of operation deteriorates due to protocol selection complexity
Solution Approach 1:
The gateway server is designed as a universal communication interface that supports multiple protocols (email, SMS, instant messaging, social media) through a single unified entry point. Users compose messages in a format-agnostic manner, and the gateway automatically handles protocol selection, conversion, and routing, making the system as versatile as multiple protocols while as simple to use as a single application.
Data Source
AI summary
This disclosure relates generally to apparatus, methods, and computer readable media for composing communications for computing devices across multiple formats and multiple protocols. More particularly, but not by way of limitation, this disclosure relates to apparatus, methods, and computer readable media to permit computing devices, e.g., smartphones, tablets, laptops, and the like, to send communications in a number of pre-determined and/or ‘determined-on-the-fly’ communications formats and/or protocols at one or more determined delivery times via a single, seamless user interface. The determined delivery time of any message to any recipient may be intelligently determined individually for each recipient, e.g., by using one or more context factors to assess optimal delivery times for each recipient. The techniques disclosed herein allow communications systems to become ‘message-centric’ or ‘people-centric,’ as opposed to ‘protocol-centric,’ allowing the message protocol and delivery time to be abstracted from the sender of the communication, if the sender so desires.