Multi-tenant Dispute Services via Identity Mediation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Multi-tenant software architecture faces challenges in managing complex configurations, secure data access, and interoperability among entities, particularly in resolving disputes across different tenants, due to shared resources and infrastructure.
Innovation Solution
A multi-tenant software platform that utilizes unified identity services to provide secure access and dispute resolution capabilities, implementing rules and policies for data access, and using hierarchical data structures to manage identities and services across tenants, enabling inter-tenant transactions and dispute management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of energy
If multi-tenant software architecture is used to share applications and resources among multiple entities, then resource optimization and cost reduction are achieved, but complexity in managing configurations and ensuring secure data access increases
Solution Approach 1:
The patent segments the multi-tenant system into distinct functional modules including identity management services, dispute management services, and transaction services. Each module operates independently with defined interfaces, allowing individual configuration and management without affecting other parts of the system. This modular segmentation reduces overall configuration complexity while maintaining resource sharing benefits.
Solution Approach 2:
The patent introduces intermediary services including identity management services that act as mediators between tenants and shared resources, and dispute management services that mediate conflicts between tenants. These intermediaries simplify configuration management by providing standardized access controls and conflict resolution mechanisms, reducing the burden of direct tenant-to-tenant configuration management.
2Loss of energy
If multi-tenant architecture shares data and infrastructure among entities, then cost and resource efficiency improve, but secure and reliable access to data and services becomes problematic
Solution Approach 1:
The patent implements local quality by providing customized identity management policies and access controls for each tenant while sharing the underlying infrastructure. Each tenant can have specific security requirements, data access permissions, and dispute resolution rules configured locally without affecting other tenants. This allows secure and reliable data access tailored to each tenant's needs while maintaining resource efficiency through shared infrastructure.
3Loss of energy
If multiple software applications are configured and shared among multiple clients in multi-tenant architecture, then resource utilization optimizes, but interoperability difficulties arise when applications were initially managed by different businesses
Solution Approach 1:
The patent implements universality by creating a standardized multi-tenant platform that can host and manage multiple different software applications from different tenants. The identity management services, dispute management services, and transaction services provide universal interfaces and protocols that enable interoperability between applications initially managed by different businesses. This allows resource utilization optimization through shared infrastructure while maintaining adaptability through standardized communication mechanisms.
Data Source
AI summary
A method for processing disputes in a multi-tenant architecture system includes receiving, at a first service provider, a dispute request from a second service provider that manages entity identities of a plurality of customers. The dispute request indicates a disputed transaction between a customer of the plurality of customers and another entity. The method includes accessing an identity manager to determine a customer representation, the identity manager previously onboarded the plurality of customers as a plurality of customer representations. The identity manager is hosted by the first service provider that manages customer representations corresponding to entity identities of the customers. The dispute request is propagated with the customer representation to a dispute management engine that determines an outcome for the dispute, the determination based on characteristics of the disputed transaction and on characteristics of the customer. The method also includes propagating the determination to the second service provider.