Multi-Tenant Outsourcing Platform for Service Augmentation
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Solution Overview
Problem
Traditional ERP systems in multi-tenant environments face limitations such as limited software options for clients, dependence on providers, lack of transparency, and scalability issues, leading to inefficiencies and difficulties in managing client data and services.
Innovation Solution
A multi-tenant outsourcing service augmentation platform that allows clients to use third-party software applications, providing a scalable and transparent service model where clients maintain control over their data and software choices, enabling standardized service delivery and flexible resource allocation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional outsourcing models are used with on-premise client systems or remote provider systems, then service provision is established, but client flexibility and independence are reduced
Solution Approach 1:
The patent introduces a multi-tenant platform as an intermediary between clients and service providers. This platform allows clients to access and interact with third-party software applications while maintaining data control and flexibility. The platform mediates the interaction, enabling clients to choose from multiple software options without direct dependence on any single provider, thus resolving the contradiction between service provision and client independence.
Solution Approach 2:
The multi-tenant platform provides universal access to multiple third-party software applications through a single interface. Clients can interact with various software vendors and services through this unified platform, which handles data exchange, security, and management. This multi-functional approach enables clients to maintain flexibility and control while accessing diverse services, reducing dependence on any single provider.
2Adaptability or versatility
If traditional ERP systems are deployed in multi-tenant environments, then service delivery is enabled, but software options for clients are limited
Solution Approach 1:
The patent adds a new dimensional layer to the traditional ERP multi-tenant architecture by introducing an intermediary platform that sits between clients and multiple third-party software applications. This dimensional change transforms the system from a single-provider multi-tenant model to a multi-vendor access model, where the platform layer enables clients to access diverse software options without increasing the complexity of individual client systems.
3Loss of information
If data is stored and managed by providers in traditional models, then service management is simplified, but data transparency is reduced
Solution Approach 1:
The multi-tenant platform implements feedback mechanisms that provide clients with visibility and control over their data. The platform enables clients to view, monitor, and manage their data across multiple software applications, ensuring data transparency. Feedback loops allow clients to receive information about data usage, storage, and access, while maintaining simplified data management through the platform's centralized control.
Data Source
AI summary
Provided is a service provision in a multi-tenant environment which includes determining, by an outsourcing service augmentation platform, that an event has occurred within a tenant instance. Authorization credentials needed to access the tenant instance are provided to the platform. Further steps can include identifying a type of the event and processing the event. The processing includes determining that data corresponding to the event is needed from the tenant instance, requesting the data from an application programming interface (API) corresponding to the tenant instance, receiving the data from the tenant instance, and executing actions within the platform based on the data, the type of event, and a configuration of services defined for the tenant instance.