Multi-tenant Server Automation for Customization Workload Reduction
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Solution Overview
Problem
In multi-tenant systems, vendors and contract partners face increased workload due to the need for manual registration of setting differences, requiring contract partners to access the vendor's system for customization, which is inefficient and prone to human error.
Innovation Solution
A multi-tenant system that automatically acquires customization information from contract partners and executes customization, reducing the need for manual intervention by enabling the multi-tenant server to create and customize environments for users, thereby streamlining the service provision process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If manual registration of setting differences is performed, then customization can be achieved, but workload increases for both vendor and contract partner
Solution Approach 1:
The system enables self-service automation where the multi-tenant server automatically acquires customization information from the contract partner system and executes customization without manual intervention. The contract partner system autonomously provides customization information through API calls, eliminating the need for manual registration by either party.
Solution Approach 2:
The patent replaces the mechanical manual registration process with an automated information processing system. The multi-tenant server uses automation to acquire customization information from the contract partner system through API interfaces, substituting human operations with automated computational processes.
2Adaptability or versatility
If contract partner accesses vendor system for registration, then customization can be implemented, but system complexity increases
Solution Approach 1:
The system segments the customization process into distinct functional modules: the contract partner system responsible for providing customization information, and the multi-tenant server responsible for acquiring and executing customization. This segmentation allows each system to operate independently within its domain, reducing overall system complexity.
Solution Approach 2:
The multi-tenant server acts as an intermediary that receives customization information from the contract partner system and applies it to the service environment. This intermediary role simplifies the interaction between systems by providing a standardized interface for customization information exchange.
3Adaptability or versatility
If manual registration is required, then customization can be performed, but time consumption increases
Solution Approach 1:
The system performs preliminary action by automatically acquiring customization information from the contract partner system before the service deployment process begins. This pre-acquisition of customization information eliminates the need for time-consuming manual registration during the service implementation phase.
Solution Approach 2:
The automation of the customization information acquisition process enables continuous operation without interruption. The multi-tenant server continuously receives and processes customization information from the contract partner system, eliminating the discontinuous manual registration steps that cause time delays.
Data Source
AI summary
Provided is a multi-tenant system including at least one processor configured to: acquire, from a contract partner system of a contract partner contracted with a vendor of a multi-tenant service, customization information relating to customization specific to the contract partner; execute the customization based on the customization information; and provide a customized service, which is the service on which the customization has been executed, to a user who has performed a predetermined usage application.