Multi-Channel Message Templates With API-Based Format Translation
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Solution Overview
Problem
Developers face challenges in creating and sending messages across multiple communication channels due to varying formats and rules, leading to inefficient use of resources and potential message failures.
Innovation Solution
Implementing a content resource creation API that allows developers to create a single message content resource template in a common format, which is translated to different formats for various communication channels, and using separate APIs for content resource creation and message send to facilitate efficient message delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If developers create and send messages across multiple communication channels using separate formats and rules for each channel, then message delivery can be achieved across different platforms, but resource usage increases and message failures occur
Solution Approach 1:
The patent implements a universal message template system where a single message content resource can be used across multiple communication channels (SMS, MMS, IM, email, etc.). The template is defined once in a channel-agnostic format and automatically adapted to each target channel's requirements, eliminating the need to create separate message formats for each platform and reducing resource consumption.
Solution Approach 2:
The patent introduces an intermediary translation layer between the universal message template and channel-specific message formats. The system automatically translates the channel-agnostic template into appropriate formats for each target channel, handling format conversion, content adaptation, and delivery logic centrally rather than requiring developers to manually create messages for each channel.
2Adaptability or versatility
If developers create and send messages across multiple communication channels using separate formats and rules for each channel, then message delivery can be achieved across different platforms, but message failures increase
Solution Approach 1:
The patent performs preliminary validation and format translation before message delivery. The system validates the universal message template against all target channel requirements in advance, identifies potential compatibility issues, and pre-translates the message into appropriate formats for each channel. This proactive approach prevents delivery failures by resolving format incompatibilities before the actual sending process.
Solution Approach 2:
The patent implements a feedback mechanism where the system monitors message delivery status across different channels and uses this information to improve future message translations and format adaptations. The system learns from delivery successes and failures to refine its translation rules and format conversion logic, continuously improving reliability.
3Adaptability or versatility
If developers create messages using separate formats for each communication channel, then channel-specific requirements can be met, but code complexity and development time increase
Solution Approach 1:
The patent segments the message creation process into two independent parts: a universal message template definition (done once by the developer) and channel-specific format translation (automatically handled by the system). This segmentation allows developers to work with a simple, unified template format while the system handles the complexity of translating to various channel-specific formats, significantly reducing code complexity.
Solution Approach 2:
The patent implements a self-service message translation system where the platform automatically converts universal message templates into channel-specific formats without requiring developer intervention. The system self-manages format conversion, content adaptation, and delivery logic for each target channel, eliminating the need for developers to write and maintain complex channel-specific message creation code.
4Adaptability or versatility
If developers create messages using separate formats for each communication channel, then channel-specific requirements can be met, but development efficiency decreases
Solution Approach 1:
The patent enables a single universal message template to serve multiple communication channels simultaneously. Developers define one message template that can be delivered across SMS, MMS, IM, email, and other channels, eliminating the need to create separate message formats for each platform and significantly improving development efficiency.
Solution Approach 2:
The patent performs preliminary format translation and validation of the universal message template against all target channel requirements before deployment. This advance preparation ensures compatibility with multiple channels from the outset, allowing developers to create messages once and deploy them across multiple platforms without iterative formatting work, thereby improving productivity.
Data Source
AI summary
A first request to send a text message to a recipient device via a communication channel of multiple communication channels available via a software-as-a-service (SaaS) platform is received at the SaaS platform via a first application programming interface (API) call and from a client device. A content template configured in a first format that is translatable to multiple second formats that each are compatible with one of the communication channels is obtained responsive to receiving the first request. The text message is prepared by translating at least part of the content template in the first format to a respective second format compatible with the communication channel. The prepared text message is sent to the recipient device via the communication channel.