Multifunction Icon Context Feedback System
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Solution Overview
Problem
Users face difficulties in efficiently and effectively communicating interface changes or issues to developers due to inconsistent and inadequate quality of reports or requests, making it challenging for both users and developers to improve website interfaces.
Innovation Solution
A system of user interfaces and methods that allow users to submit and manage developer work items, including ideas, bug reports, and requests for changes, with features like context identifiers, action access icons, and detailed submission and review processes, facilitating clear communication and reducing duplication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users submit reports or requests directly to developers, then communication of interface issues and suggestions is enabled, but the quality of communication is inconsistent and inadequate
Solution Approach 1:
The patent introduces an intermediary reporting system with structured forms, context identifiers, and automated routing mechanisms that mediate between users and developers. This intermediary layer standardizes the reporting process, ensuring consistent quality of communication while maintaining ease of use through guided interfaces and templates.
Solution Approach 2:
The system transforms unstructured user reports into standardized parameters including context identifiers, priority levels, categorization tags, and structured description fields. This parameter transformation ensures consistent quality of communication by converting variable-quality user inputs into uniform, actionable data structures that developers can reliably process.
2Reliability
If detailed structured interfaces are provided for submitting work items, then communication quality improves, but the complexity of the submission process increases
Solution Approach 1:
The submission interface is segmented into multiple organized sections including context identification, issue description, priority selection, and categorization fields. This segmentation breaks down the complex submission process into manageable, logically-grouped components that improve report quality while making the interface less overwhelming through structured organization.
Solution Approach 2:
The system performs preliminary actions by providing pre-configured templates, auto-populating context identifiers based on user location, and offering suggested categorizations. These preliminary actions reduce the perceived complexity by handling routine setup tasks automatically, allowing users to focus on providing meaningful issue descriptions without being burdened by the full complexity of the submission structure.
3Productivity
If context identifiers and structured data are collected, then developer workflow efficiency improves, but the time required for users to submit comprehensive information increases
Solution Approach 1:
The system implements self-service mechanisms where context identifiers are automatically generated based on user session data, device information, and location. Priority levels and initial categorizations are suggested based on the nature of the reported issue. This self-service approach collects comprehensive structured data needed for developer efficiency without requiring users to manually input every field, thus reducing submission time while maintaining data quality.
Solution Approach 2:
The system provides real-time feedback during submission, showing users how their inputs are being processed and what additional information would be most valuable. This feedback mechanism guides users to provide essential information efficiently by showing the impact of their inputs, reducing unnecessary back-and-forth and helping users understand what level of detail is needed without over-collecting data.
4Adaptability or versatility
If multiple action icons and interfaces are provided for different work item types, then versatility of the system improves, but the complexity of the interface increases
Solution Approach 1:
The patent implements a universal submission interface that handles multiple types of work items (bug reports, feature requests, documentation issues, etc.) through a single standardized form structure. Context identifiers and categorization fields automatically adapt based on the selected work item type, allowing the same interface to serve multiple functions without requiring separate specialized forms for each work item category.
Solution Approach 2:
The interface dynamically adjusts its complexity and available fields based on the selected work item type and user context. Optional fields are shown or hidden based on the nature of the report, and the level of detail required varies dynamically based on the category selected. This dynamic adaptation provides versatility for handling different work items while keeping the interface simple by only displaying relevant elements for each specific case.
Data Source
AI summary
A method includes transmitting first data causing a client device to display a webpage including a panel and an action access icon; transmitting second data to the client device causing, in response to a selection of the action access icon, the client device to display multiple action icons within or adjacent to the panel; receiving, from the client device, an indication that one of the multiple action icons was selected; obtaining a context identifier associated with the panel based on the indication; obtaining a user interface configured to allow submitting a developer work item for the context identifier; in response to the indication, transmitting third data to the client device causing the client device to display the user interface; receiving, via the user interface on the client device, the developer work item; and storing the developer work item in association with the context identifier.


