Multimedia Call Server for Voice-Screen ARS Service
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Solution Overview
Problem
Existing voice-screen composite Automatic Response System (ARS) services face challenges due to high video call charges and the need for users to install multiple applications for different ARS service providers.
Innovation Solution
A method and apparatus utilizing a multimedia call server in the IP Multimedia Subsystem (IMS) network to provide voice-screen composite ARS services by receiving call requests, determining and downloading ARS content, and transmitting call requests, allowing users to connect to various ARS service providers without installing separate applications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If video call method is used to provide voice-screen composite ARS service, then user can receive synchronized voice and screen menus, but high charges are incurred
Solution Approach 1:
A multimedia call server is introduced as an intermediary between the user equipment and the ARS service providers. The server receives call requests, determines whether the called number is an ARS number, and provides voice-screen composite services through this intermediate platform, avoiding direct expensive video call charges while maintaining service quality
Solution Approach 2:
The patent creates a virtual copy of the video call experience through software implementation. Instead of requiring actual video transmission, the system uses a multimedia call server that simulates the voice-screen composite interface, providing the same user experience without the high costs of actual video calling
2Loss of energy
If application download method is used to provide voice-screen composite ARS service, then service can be provided without video call charges, but multiple applications need to be installed for different ARS service providers
Solution Approach 1:
The multimedia call server is designed with universal functionality to handle calls from multiple different ARS service providers through a single platform. The server can identify and route calls to various ARS providers, and provide unified voice-screen composite services, eliminating the need for users to install separate applications for each provider
Solution Approach 2:
The patent combines multiple ARS service provider interfaces into a single unified multimedia call server interface. Instead of having separate applications for each provider, the server merges their functionalities and presents a unified voice-screen composite interface to the user, simplifying the device complexity
3Device complexity
If traditional voice ARS service is used, then no additional applications are needed, but users cannot access screen menus simultaneously
Solution Approach 1:
The system dynamically adapts the service mode based on the called number. When an ARS number is detected, the multimedia call server automatically activates the voice-screen composite mode, dynamically switching from traditional voice-only ARS to enhanced voice-screen composite service without requiring user configuration or additional applications
Data Source
AI summary
A method for providing a composite voice-screen automatic response system (ARS) service, according to one embodiment of the present invention, comprises: a step for receiving, by a server for a multimedia call, a call request message from user equipment; a step for determining whether the server for the multimedia call possesses ARS contents corresponding to a call number of the call request message; a step for transmitting, by the server for the multimedia call, a command for downloading the ARS contents to the user equipment when it is determined that the server for the multimedia call possesses the ARS contents; and a step for transmitting, by the server for the multimedia call, the call request message to the call number, wherein the user equipment can receive an ARS service synchronized with a voice and a screen without installing an application according to each enterprise for providing the ARS service.