Multimedia File Processing for Incident Records
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Solution Overview
Problem
Current systems for processing solicited multimedia files at answering points, such as next-generation 911 systems, are inefficient due to manual processing steps, which become burdensome as the number of solicitations increases, leading to difficulties in associating submitted files with related data records over time.
Innovation Solution
A method involving the transmission of a text message with an incident identifier to a communication device, allowing for automatic receipt and storage of multimedia files linked to incident records, reducing manual processing and improving efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual processing steps are used for solicited multimedia files, then personnel can review and verify each file, but the processing efficiency decreases and burden increases as the number of solicitations grows
Solution Approach 1:
The system performs preliminary actions by automatically generating incident records and creating unique identifiers before the multimedia files are submitted. This preliminary setup enables automatic association later, reducing the need for manual matching efforts while maintaining verification capability.
Solution Approach 2:
The system creates a digital copy of the incident information including unique identifiers that are embedded in or associated with the submitted multimedia files. This copying mechanism allows automatic tracking and association without requiring manual intervention to link files to incidents.
2Measurement precision
If manual association steps are used to link multimedia files with incident records, then accurate linking can be achieved, but time is lost and difficulty increases as the time between initial contact and file submission extends
Solution Approach 1:
The system performs preliminary actions by generating unique incident identifiers and embedding or associating them with the multimedia files at the time of submission. This preliminary tagging enables immediate automatic association, eliminating the time-consuming manual matching process that would otherwise be required later.
Solution Approach 2:
The system implements a feedback mechanism where the unique identifier associated with each incident is returned to or embedded in the submitted multimedia file. This feedback loop enables the system to automatically recognize and link the file to the correct incident record without manual intervention, maintaining accuracy while reducing time loss.
3Reliability
If multiple manual steps including scanning, reviewing, and logging are performed, then comprehensive file processing can be achieved, but device complexity and operational burden increase
Solution Approach 1:
The system merges multiple previously separate manual steps (scanning, reviewing, logging, and associating) into an integrated automated process. The single step of receiving a multimedia file with an embedded or associated unique identifier triggers automatic incident record creation, file scanning, review, logging, and association all in one coordinated operation, reducing operational complexity while maintaining comprehensive processing.
Data Source
AI summary
Methods and systems for processing multimedia files associated with an incident. One method includes receiving a request to submit a multimedia file associated with the incident and, in response to receiving the request, transmitting a text message including an identifier of the incident to a communication device. The method also includes receiving, at the answering point, a reply to the text message, the reply including the multimedia file and the identifier, and storing, at the answering point, the multimedia file including using the identifier to link the multimedia file to an incident record for the incident.