Multimedia Network Transposition via Alias Routing
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Solution Overview
Problem
Large enterprises face significant costs in routing calls to multiple destinations and providing toll-free services, especially with the increasing use of cellular phones and voice over internet protocol (VOIP) communications, which can lead to complex and costly routing of multimedia traffic.
Innovation Solution
The implementation of an alias network that uses enterprise-defined routing rules to control and optimize the routing of incoming communications, allowing for cost reduction, workload balancing, and varied service levels by leveraging existing networks and components such as IVRs, ACD systems, and SIP trunks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional toll-free networks are used to route calls to multiple destinations, then customer service coverage is improved, but call routing costs increase significantly
Solution Approach 1:
The patent segments the routing function by introducing an alias network that separates call reception from call routing. The alias network receives calls and uses routing tables to determine destinations, while existing networks handle actual call transmission. This segmentation allows the enterprise to control routing logic independently from network infrastructure, reducing redundant routing charges.
Solution Approach 2:
The alias network acts as an intermediary between callers and the enterprise's existing networks. It receives incoming calls, consults routing tables to determine the appropriate destination, and then routes calls accordingly. This intermediary function eliminates the need for multiple toll-free numbers and complex inter-network routing agreements, reducing routing costs while maintaining service coverage.
2Adaptability or versatility
If multiple toll-free numbers and network entry points are used to handle diverse communications, then service versatility is improved, but network complexity increases
Solution Approach 1:
The alias network provides a universal entry point that handles multiple types of communications (voice, video, data) through a single network infrastructure. Instead of requiring separate entry points for different communication types, the alias network uses routing tables to direct various communication types to appropriate destinations, simplifying the network architecture while maintaining service versatility.
Solution Approach 2:
The patent inverts the traditional approach by having the routing logic reside in the alias network's routing tables rather than in the enterprise's internal systems. Calls are routed based on lookups in the routing table, which contains destination information. This inversion simplifies the network architecture by placing intelligence at the network edge rather than requiring complex internal routing systems.
3Adaptability or versatility
If calls are routed through multiple networks and service centers, then service coverage is improved, but routing time and cost increase
Solution Approach 1:
The routing tables are pre-configured with destination information, allowing the alias network to determine call routing paths in advance. When a call arrives, the system performs a quick lookup in the pre-populated routing table rather than calculating the optimal path in real-time. This preliminary preparation of routing information significantly reduces routing time while maintaining comprehensive service coverage.
Data Source
AI summary
Methods and systems for routing multimedia traffic are described. A method may include receiving a communication originating from a user, transposing an alias transport network over one or more existing networks to route the communication, and routing the communication based on mapping rules.