Multimodal Callback Tagging for Presence-Aware Communication
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Solution Overview
Problem
Modern communication systems lack the ability to automatically initiate a multimodal communication session when both parties' presence states and available modalities match predefined criteria, failing to notify users of waiting contacts and potentially leading to missed opportunities for communication.
Innovation Solution
Implementing a feature that allows users to tag others for notification when both parties meet specific presence states and modality criteria, enabling the initiation of a session using the specified or alternative modalities across various communication devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the system monitors presence states and available modalities of users in real-time to enable automatic session initiation, then communication efficiency is improved, but system complexity increases
Solution Approach 1:
The system pre-establishes callback tag rules with predefined criteria for presence states and available modalities before users become available. When users tag each other, the system stores the tagging information and criteria in advance, then automatically matches and notifies users when conditions are met, eliminating the need for continuous real-time monitoring of all user states.
Solution Approach 2:
The patent introduces a callback tag rule as an intermediary mechanism that mediates between users. The rule acts as a pre-configured instruction set that automatically triggers notifications when specific conditions are met, reducing the need for complex real-time system intervention and simplifying the overall system architecture.
2Reliability
If the system provides comprehensive presence information and capability matching across multiple modalities, then communication reliability is improved, but information processing requirements increase
Solution Approach 1:
The patent extracts only the essential information needed for callback tag matching: presence state and available modalities. Rather than processing all possible communication metadata, the system focuses on these two key elements that determine whether a user can be reached, reducing information processing requirements while maintaining communication reliability.
Solution Approach 2:
The system applies different levels of information processing to different aspects of user availability. For presence state, it monitors continuous availability status, while for modalities, it checks specific capability types (voice, video, data sharing). This localized quality approach processes only the necessary information depth for each parameter, reducing overall processing requirements.
Data Source
AI summary
Users in an enhanced communication system are enabled to tag other users so that the tagging user is notified when both the tagged and tagging users meet a predefined criterion of presence states and/or available modalities to the tagging and the tagged users. The tagging user may then, optionally, initiate a multimodal session with the tagged user utilizing the set of modalities originally specified or another set.