Multi-Modal Communication Platform Routing and Content Conversion
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Solution Overview
Problem
Existing communication systems are limited to single modes of communication and can fragment channels, making it difficult to enable multi-modal communication across different protocols and platforms.
Innovation Solution
A system and method that enable multi-modal communication by using a communication platform with a content conversion engine, routing system, and endpoint information repository, allowing for transparent communication across various transport protocols and OTT providers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If communication systems use multiple transport protocols and OTT providers, then communication versatility is improved, but system complexity increases
Solution Approach 1:
The patent introduces a communication platform as an intermediary layer between endpoints and multiple transport protocols/OTT providers. This platform abstracts the complexity of multi-modal communication by providing a unified interface while handling protocol-specific implementations internally, thus improving versatility without exposing system complexity to users
Solution Approach 2:
The communication platform is designed with multi-functional capabilities to handle multiple transport protocols (SMS, MMS, email, VoIP, instant messaging) and OTT providers through a single unified system. This universal design allows the same platform to serve diverse communication needs without requiring separate specialized systems for each protocol
2Reliability
If communication channels are fragmented across different OTT providers, then provider-specific optimization is improved, but communication accessibility deteriorates
Solution Approach 1:
The patent merges multiple fragmented OTT provider channels into a unified communication platform that presents a single accessible interface to users. By combining access to multiple providers through one platform, the system maintains provider-specific optimization while eliminating fragmentation barriers for end users
3Adaptability or versatility
If content is transformed between different communication modes, then communication compatibility is improved, but processing time increases
Solution Approach 1:
The communication platform performs preliminary content transformation and adaptation in advance, maintaining transformed versions of content in different formats. This allows rapid retrieval and delivery of compatibility-adapted content without performing full transformation cycles at the moment of communication, thus reducing processing time while maintaining compatibility
Data Source
AI summary
Systems and methods for a multi-tenant communication platform. A method includes receiving, via an application programming interface (API), an inbound communication request identifying a communication endpoint, selecting a routing option of a transport protocol associated with the inbound communication request, the routing option mapping the communication endpoint to a destination endpoint, receiving communication content associated with the inbound communication request, transforming the communication content to a format that is compatible with the selected routing option, and transmitting the transformed communication content to the destination endpoint on the selected routing option.