Multimodal Digital Queue Updates for Real-Time Facility Access
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Solution Overview
Problem
Conventional queuing systems fail to efficiently manage queue occupancy and communication among disparate digital queue data structures, leading to excessive wait times, overcrowding, and security risks, particularly in high-demand environments like airports and lounges, due to manual interaction and lack of real-time data processing and interconnectivity.
Innovation Solution
A system that leverages location observation data and digital instruments for real-time monitoring and management of queue occupancy, using multimodal user inputs to update digital queue data structures through a unified graphical interface, optimizing user flow and space utilization across multiple locations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If manual interaction is used for queue management, then system complexity is reduced, but wait times increase and productivity decreases
Solution Approach 1:
The system enables self-service through automated queue management where digital instruments and multimodal inputs automatically update queue data structures without manual intervention. Users can join queues, update their status, and receive notifications automatically through their user devices, eliminating the need for manual queue management while reducing wait times and improving productivity.
2Productivity
If real-time data processing is implemented, then productivity improves and wait times reduce, but device complexity increases
Solution Approach 1:
The system employs a unified queue management platform that handles multiple functions through a single architecture. The digital queue data structures can process various input modalities (text, image, voice) and support multiple user devices simultaneously. This multi-functional approach enables real-time processing across different facilities and locations without requiring separate complex systems for each function, thus improving productivity while managing device complexity.
3Adaptability or versatility
If multiple digital queue data structures are used for different locations, then adaptability improves, but communication complexity increases
Solution Approach 1:
The system merges multiple location-specific digital queue data structures into a unified communication framework. Each location maintains its own queue data structure for local customization and adaptability, but they all communicate through a standardized protocol that allows real-time updates and coordination across facilities. This combining approach enables location-specific management while reducing communication complexity through standardization.
4Ease of operation
If multimodal user inputs are accepted, then ease of operation improves, but measurement precision requirements increase
Solution Approach 1:
The system introduces an intermediary processing layer that handles multimodal user inputs. This intermediary validates and standardizes inputs from different modalities (text, image, voice) before updating the queue data structures. The intermediary ensures measurement precision by verifying input accuracy and consistency while maintaining ease of operation by accepting diverse input formats from users through their devices.
Data Source
AI summary
When a queue time satisfies a queuing threshold for a facility (e.g., a lounge, a venue, merchant location, any defined area, etc.), a notification of the queue time may be sent to a user device. A user interface of the user device may be used to provide credential information, and based on the credential information, display an indication of a digital instrument. A selection of the digital instrument and/or additional multimodal user inputs may cause the user device to display a requirement for accessing the facility. Based on a confirmation of the requirement for accessing the facility and an indication that the queue time is less than the queuing threshold, the user device may display image data (e.g., a barcode, a matrix barcode, a quick response (QR) code, Radio Frequency Identification (RFID) tag, a marker, etc.) encoded with an access identifier that enables access to the facility.