Multiplatform Management System for Bridging Disparate Cloud Platforms
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Solution Overview
Problem
Users face the challenge of interacting with multiple disparate platforms that cannot communicate with each other, requiring them to learn and navigate through different interfaces for tasks like timecard entry or expense reporting.
Innovation Solution
A multiplatform management system that bridges communications between disparate cloud platforms using a natural language processing platform, enabling a single natural language interface for users to interact with multiple platforms, including groupware, human capital management, and image analysis platforms, by translating protocols and routing communications appropriately.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users interact with multiple disparate platforms individually, then each platform can perform its specific function, but the user must learn and navigate multiple different interfaces, increasing operational complexity and time consumption
Solution Approach 1:
The patent implements a universal natural language interface that can interact with multiple disparate platforms (HR systems, communication tools, project management systems, etc.) through a single unified entry point. This allows users to perform functions across different platforms without learning multiple interfaces, as the natural language processor translates user intent into platform-specific commands automatically
Solution Approach 2:
The patent introduces a natural language processing system as an intermediary layer between the user and multiple disparate platforms. This mediator translates natural language commands into appropriate platform-specific protocols and routing decisions, enabling seamless cross-platform interaction without requiring users to directly engage with each platform's unique interface
2Reliability
If users switch between multiple platforms to complete tasks, then access to platform-specific features is maintained, but time is lost in navigation and context switching
Solution Approach 1:
The system performs preliminary routing and command translation before user execution. The natural language processor pre-analyzes user intent, determines the appropriate target platform, and prepares the command structure in advance, eliminating the need for users to manually navigate to each platform and reducing task completion time while maintaining reliable platform access
3Adaptability or versatility
If individual platforms operate independently, then each platform maintains its own protocol and functionality, but they cannot communicate or perform integrated tasks with each other
Solution Approach 1:
The natural language processing system serves as a mediator that enables automated cross-platform communication while preserving platform independence. It translates between different platform protocols and formats, allowing platforms to remain independent yet functional together through the intermediary's translation and routing capabilities
Solution Approach 2:
The system implements a universal communication layer that can translate and route commands to multiple different platform types (HR systems, communication tools, project management systems) through a single interface, enabling integrated tasks across independent platforms without requiring them to be directly connected
Data Source
AI summary
Various techniques are disclosed, including receiving at a multiplatform management system a communication from a computing device via a groupware platform, the multiplatform management system interfacing with multiple disparate platforms including the groupware platform and an image processing platform, determining an event type based on the communication from the computing device to identify a cloud platform to be selected from among the plurality of disparate platforms based on a detection of one of the image or the text in the communication from the groupware platform; and identifying an action to be performed by the selected cloud platform based on the determined event type.