Multi-tenant Fax Server Resource Sharing

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Solution Overview

Problem

Traditional fax servers are single-tenant architectures that require redundant resources for each customer, leading to increased operational costs and inefficiencies, as they lack the ability to share resources and maintain data security across multiple tenants.

Innovation Solution

A multi-tenant facsimile server system that utilizes a non-transitory computer readable medium with executable instructions to manage entity information, identify tenants based on identifiers, and apply settings for secure document transmission and storage, allowing multiple tenants to share system resources while maintaining data isolation.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If a single-tenant architecture is used for fax servers, then data security and isolation are maintained, but operational costs increase due to redundant resources for each customer

Engineering Contradiction:
Improvedata securityVSAvoidoperational costs
Core Design Contradiction:
ReliabilityVSLoss of energy

Solution Approach 1:

The patent merges multiple tenant environments into a single shared fax server infrastructure. Multiple tenants share common hardware resources (processors, memory, storage, network interfaces) and software components, eliminating the need for redundant physical servers for each customer while maintaining logical data isolation through virtualization and multi-tenant software architecture.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The fax server is designed with universal functionality to serve multiple tenants simultaneously. A single server instance can handle fax transmissions, receptions, routing, and storage for multiple different organizations, with the system automatically distinguishing and isolating tenant data through identifiers and access controls while providing dedicated service capabilities to each tenant.

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Reliability

If redundant resources are provided for each customer in single-tenant architecture, then data isolation is ensured, but resource utilization efficiency decreases

Engineering Contradiction:
Improvedata isolationVSAvoidresource utilization efficiency
Core Design Contradiction:
ReliabilityVSProductivity

Solution Approach 1:

The system combines resource pools from multiple tenants into shared infrastructure. Hardware resources such as processing power, memory, storage capacity, and network bandwidth are pooled together and dynamically allocated across tenants based on demand, ensuring high utilization efficiency while maintaining data isolation through logical separation mechanisms.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The multi-tenant system implements dynamic resource allocation where resource distribution among tenants can change based on real-time needs. The system dynamically assigns and reassigns computational resources, storage space, and network capacity to different tenants as their fax transmission volumes and requirements fluctuate, maximizing overall resource utilization while preserving data isolation.

Inventive Principle:
Principle #15Dynamics

3Reliability

If separate physical infrastructure is provided per customer, then security is maintained, but device complexity and deployment costs increase

Engineering Contradiction:
ImprovesecurityVSAvoidinfrastructure complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent merges multiple separate physical infrastructure requirements into a single consolidated fax server deployment. Instead of provisioning individual servers for each customer, the system combines all infrastructure needs into one shared platform that serves multiple tenants, reducing hardware complexity, simplifying deployment, and lowering operational overhead while maintaining security through logical isolation.

Inventive Principle:
Principle #5Merging (Combining)

Data Source

PatentUS10348930B2System, method and computer program product for multi-tenant facsimile system
Publication Date: 2019.07.09 OPEN TEXT SA ULC
  • US10348930B2 patent drawing
  • US10348930B2 patent drawing
  • US10348930B2 patent drawing

AI summary

In embodiments disclosed herein disclose methods and systems for providing a multitenant facsimile server. The computer instructions may be executable to maintain a set of entity information, wherein the entity information defines a plurality of tenants, and maintain a database configured to store transmitted and received fax documents corresponding to a plurality of tenants. The computer instructions may be further executable to receive a facsimile document at the fax server, wherein the facsimile document comprises one of a document to be transmitted or a received fax. The computer instructions may be further executable to identify a tenant associated with the document based on an identifier. Further, the computer instructions may be executable to store the document in the database, wherein the document is associated with the tenant in the database.