Multi-Pane Video Notarization Interface

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Solution Overview

Problem

Conventional software applications are inflexible and inefficient, requiring users to navigate and operate them independently, leading to difficulties in accessing information or performing tasks, especially when assistance is needed, and existing support methods like tutorials or phone calls are inadequate due to limitations in device capabilities and resource usage.

Innovation Solution

A system that enables a multi-pane engagement between a client device and a support terminal for notarizing digital documents during video communications, allowing the support terminal to push workflow triggers and interfaces directly to the client device, enabling remote control of the display and concurrent video chat and notarization processes.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If a user uses conventional software applications with phone support, then the user can receive verbal instructions from support representatives, but the user cannot simultaneously navigate the application and communicate, requiring multiple devices or writing down instructions

Engineering Contradiction:

Improveease of seeking supportVSAvoidnumber of devices required

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The patent combines video chat functionality and application navigation into a single integrated interface. The video chat application embeds the software application being supported, allowing users to interact with both the support representative and the application simultaneously through one device, eliminating the need for multiple devices or manual note-taking.

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The video chat application serves multiple functions: it acts as both a communication tool for video chatting with support representatives and as a container for running the software application that needs support. This multi-functionality allows users to perform both tasks on a single device without switching between separate applications.

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Adaptability or versatility

If a user runs both a video chat application and a software application simultaneously, then the user can communicate and navigate the application, but the system consumes large amounts of processing power and requires switching between applications

Engineering Contradiction:

Improveability to perform multiple tasksVSAvoidprocessing power consumption

Core Design Contradiction:

Adaptability or versatilityVSUse of energy by moving object

Solution Approach 1:

Instead of running two separate applications that compete for system resources, the patent embeds the software application within the video chat application's interface. This integration allows the system to manage both functionalities through a single application instance, reducing duplicate resource consumption and eliminating the need to switch between applications.

Inventive Principle:

Principle #5Merging (Combining)

3Loss of information

If a software application provides comprehensive help documentation and tutorials, then users can access information about functions, but the information overload and predetermined explanations make it difficult for users to understand when they don't comprehend

Engineering Contradiction:

Improveaccessibility of informationVSAvoidease of understanding

Core Design Contradiction:

Loss of informationVSEase of operation

Solution Approach 1:

The patent implements a feedback mechanism where support representatives can observe the user's screen in real-time and provide targeted, context-specific guidance. Instead of presenting users with comprehensive documentation that may overwhelm them, the representative sees what the user is looking at and provides precise instructions relevant to that specific moment, allowing the user to ask clarifying questions if they don't understand.

Inventive Principle:

Principle #23Feedback

4Productivity

If a support representative provides oral instructions during a phone call, then the user can receive guidance, but the user must memorize or write down instructions to perform them after the conversation ends

Engineering Contradiction:

Improveefficiency of supportVSAvoidtime to complete tasks

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The patent allows the support representative to prepare and share instructional materials, screenshots, or step-by-step guides with the user during the video call. The representative can annotate the user's screen in real-time or provide visual aids that the user can reference immediately, eliminating the need to memorize instructions or wait until after the conversation to implement them.

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS11523087B2Methods and systems for utilizing multi-pane video communications in connection with notarizing digital documents

Publication Date: 2022.12.06 POPIO MOBILE VIDEO CLOUD LLC

AI summary

Systems and methods are disclosed for establishing a video connection between a client device and a notary support terminal while enabling the client device and notary support terminal to notarize a digital document. In particular, the client device can display multiple panes simultaneously, the multiple panes including a first pane that displays the video chat and a second pane that displays at least one notarization interface for notarizing the digital document. While the client device displays the multiple panes and during the video chat, the disclosed systems can notarize the digital document by authenticating the user of the client device, collecting signatures from the user of the client device and the notary associated with the notary support terminal, and applying an electronic notary seal to the digital document.