MVNO User Profile Cloning for Seamless Network Switching
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Solution Overview
Problem
Users face inefficiencies and inconveniences when switching between telecommunication networks due to the need to provide client-specific information, such as account numbers or PINs, which can be missed or forgotten, and existing systems fail to streamline this process, especially when service degradation is detected.
Innovation Solution
A mobile virtual network operator (MVNO) performs a network switch by porting a phone number from a source to a target network infrastructure without requiring client-specific information, maintaining continuity of account information, and facilitating seamless transitions using existing client data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the new telecommunication network requests client-specific information (account number, address, pin number) from the user during network switching, then the network can verify user identity and complete onboarding, but the user may fail to provide the information due to human error, forgetfulness, or distraction, causing the switch to fail
Solution Approach 1:
The mobile virtual network operator acts as an intermediary that already possesses the client-specific information from previous onboarding. Instead of the target network directly requesting information from the user (causing failures), the MVNO uses its existing data to facilitate the switch, eliminating the need for users to manually provide sensitive information during the switching process
Solution Approach 2:
The mobile virtual network operator performs preliminary actions by already having collected and stored the client-specific information during the initial onboarding process. This pre-acquired data is then leveraged during network switching to avoid requesting the same information again, thus preventing user errors and ensuring successful switches
2Reliability
If the user manually provides client-specific information during network switching, then the network can verify identity, but the process becomes time-consuming and error-prone due to user forgetfulness and distraction
Solution Approach 1:
The system performs self-service by automatically retrieving and using the client-specific information that the mobile virtual network operator already possesses from previous onboarding. This eliminates the need for users to manually input information, thereby reducing switching time and preventing errors caused by user forgetfulness or distraction
3Productivity
If the mobile virtual network operator uses existing client data to perform network switching without requesting new information, then the switching process is streamlined and faster, but the system must maintain and manage client-specific information across multiple networks
Solution Approach 1:
The mobile virtual network operator's database serves a universal function by storing client-specific information that can be used across multiple network switching operations. This single data repository eliminates the need for each target network to maintain separate client databases, thereby reducing overall system complexity while enabling fast switching through pre-existing data
Data Source
AI summary
A disclosed method may include (i) receiving, at a mobile virtual network operator, a request for the mobile virtual network operator to perform a network switch by porting a phone number of a client of the mobile virtual network operator from a source network infrastructure of a source mobile network operator that is serving the client for the mobile virtual network operator to a target network infrastructure of a target mobile network operator that is serving clients for the mobile virtual network operator and (ii) cloning, by the mobile virtual network operator in response to receiving the request to perform the network switch, a plurality of values for respective fields of a user profile of the client.