Natural Language Web Interaction via Dialog Management
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Solution Overview
Problem
Existing systems that enable speech interactions with websites are limited by the need for website-specific voice interface code, restricting user interactions to generic navigational commands and requiring users to view the website while providing spoken inputs.
Innovation Solution
A system that uses a dialog management component and a content interaction skill component to process natural language inputs, understand website structure, and generate task-oriented dialogs, allowing users to interact with websites without viewing them and perform specific tasks using conversational language.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If website-specific voice interface code is used, then speech interaction capability is improved, but device complexity and implementation difficulty increase
Solution Approach 1:
The patent implements a universal voice interface system that can interact with multiple different websites without requiring website-specific code. The system uses general-purpose natural language processing and browser automation capabilities to perform tasks across various websites, making the voice interface adaptable to different web environments without increasing implementation complexity for each new site.
Solution Approach 2:
The patent introduces an intermediary layer between the speech recognition system and the website interactions. This mediator component translates natural language commands into standardized browser actions, eliminating the need for direct website-specific voice interface code while maintaining speech interaction capability across multiple sites.
2Ease of manufacture
If generic navigational commands are used, then ease of implementation is improved, but interaction capability deteriorates
Solution Approach 1:
The patent implements a dynamic command interpretation system that adapts generic navigational commands to specific task contexts. The system analyzes the current website state and user intent to dynamically adjust the meaning and execution of commands, enabling rich interaction capabilities while maintaining ease of implementation through a standardized command set.
Solution Approach 2:
The patent changes the parameters of generic commands by incorporating context-aware interpretation. The same navigational command can trigger different actions based on website context, task state, and user intent, thereby expanding interaction capability without requiring additional implementation complexity.
3Measurement precision
If users must view the website while providing spoken inputs, then interaction accuracy is improved, but ease of operation deteriorates
Solution Approach 1:
The patent implements a feedback mechanism where the system reads back or confirms the current website state and recognized commands to the user. This allows users to verify that the system understands their intent correctly without needing to continuously monitor the website, improving ease of operation while maintaining interaction accuracy through confirmation loops.
Solution Approach 2:
The patent enables the system to independently monitor and understand the website state without requiring user attention. The automated browser automation component continuously tracks the current page, elements, and context, allowing users to provide spoken inputs without viewing the website while the system maintains accurate context awareness on its own.
Data Source
AI summary
Techniques for facilitating natural language interactions with visual interactive content are described. During a build time, a system analyzes various websites and applications relating to a particular user goal to understand website and application navigation and information relating to the user goal. The learned information is used to store configuration data. During runtime, when a user request performance of an action, the system engages in a dialog with the user to complete the user's goal. The system uses the stored configuration data to determine actions to be performed at a website or application to complete the user's goal, and determines system responses to present to the user to facilitate completion of the goal. Such system responses may request information from the user, may inform the user of information displayed at the website or application, etc.